Impactful Part-Time Contract Banking Specialist

CommBank; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank in Stanthorpe is seeking a Customer Banking Specialist on a part-time contract to staff the branch with a friendly, client-focused approach.

You will greet customers, understand their enquiries, and guide them to the right channel while promoting in-branch and digital banking options. The roster is predetermined: Mon-Thu 9:00–16:00 and Fri 9:00–13:15, with contract through to April 2028.

Qualifications

• Proven track record in customer service, ideally financial services, retail or hospitality.
• Excellent communication skills with a professional demeanour.
• Ability to manage customer expectations with a confident presence.
• Genuine interest in building a career with CommBank and improving customers’ financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connections through conversations to enhance the customer experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Ensure branch movements and operations run smoothly and customers are satisfied with their experience.

Skills

Customer Service

Job description

CommBank in Stanthorpe is seeking a Customer Banking Specialist on a part-time contract to staff the branch with a friendly, client-focused approach.

You will greet customers, understand their enquiries, and guide them to the right channel while promoting in-branch and digital banking options. The roster is predetermined: Mon-Thu 9:00–16:00 and Fri 9:00–13:15, with contract through to April 2028.