Customer Banking Specialist — Part-Time Contract

CommBank; Stanthorpe; Sur place; AUD 32 000 - 54 000; Temps partiel

Résumé du poste

CommBank in Stanthorpe is hiring a Customer Banking Specialist (contract) to be the first point of contact for customers in-branch. The role is part-time (30.25 hours per week) with shifts Monday to Thursday 9.00am–4.00pm and Friday 9.00am–1.15pm, a rostered arrangement until April 2028.

The successful candidate will provide exceptional service, educate customers on in-branch technology and digital banking, and ensure a positive, professional customer experience in a busy multi-channel branch

Qualifications

• Proven track record of delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to maintain a professional demeanor.
• Ability to manage customer expectations with a courteous and confident presence.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsabilités

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Demonstrate in-branch technology and digital banking options to educate customers.
• Monitor branch activity to ensure operations run smoothly and customers are satisfied.

Connaissances

Customer service

Communication

Professional demeanor

Description du poste

CommBank in Stanthorpe is hiring a Customer Banking Specialist (contract) to be the first point of contact for customers in-branch. The role is part-time (30.25 hours per week) with shifts Monday to Thursday 9.00am–4.00pm and Friday 9.00am–1.15pm, a rostered arrangement until April 2028.

The successful candidate will provide exceptional service, educate customers on in-branch technology and digital banking, and ensure a positive, professional customer experience in a busy multi-channel branch