Customer Banking Specialist (contract) - Stanthorpe

Commonwealth Bank; Stanthorpe; Sur place; AUD 42 000 - 54 000; Temps partiel

Résumé du poste

Commonwealth Bank in Stanthorpe is seeking a Customer Banking Specialist on a contract basis. You will be the first point of contact for customers, greeting visitors, understanding enquiries and guiding them to the appropriate channel or service.

The rosters are predetermined with Monday-Thursday 9:00am-4:00pm and Friday 9:00am-1:15pm, until April 2028. The role emphasizes delivering exceptional customer service in retail banking and building relationships in the local community.

Qualifications

• Proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and display all the right behaviours to maintain an approachable and professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsabilités

• Greet each customer and clearly understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and efficiently and that customers are satisfied with their experience.

Connaissances

Customer service

Communication

Description du poste

Customer Banking Specialist (contract) - Stanthorpe

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

• Contract opportunity until April 2028
• Part time - 30.25 hours per week
• Monday - Thursday 9.00am - 4.00pm
• Friday 9.00am - 1.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourStanthorpe Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'