Customer Banking Specialist (contract) - Stanthorpe

CommBank; Stanthorpe; On-site; AUD 32,000 - 54,000; Part time

Job summary

CommBank in Stanthorpe is hiring a Customer Banking Specialist (contract) to be the first point of contact for customers in-branch. The role is part-time (30.25 hours per week) with shifts Monday to Thursday 9.00am–4.00pm and Friday 9.00am–1.15pm, a rostered arrangement until April 2028.

The successful candidate will provide exceptional service, educate customers on in-branch technology and digital banking, and ensure a positive, professional customer experience in a busy multi-channel branch

Qualifications

• Proven track record of delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to maintain a professional demeanor.
• Ability to manage customer expectations with a courteous and confident presence.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Demonstrate in-branch technology and digital banking options to educate customers.
• Monitor branch activity to ensure operations run smoothly and customers are satisfied.

Skills

Customer service

Communication

Professional demeanor

Job description

Customer Banking Specialist (contract) - Stanthorpe

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

• Contract opportunity until April 2028
• Part time - 30.25 hours per week
• Monday - Thursday 9.00am - 4.00pm
• Friday 9.00am - 1.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourStanthorpe Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'