Banking Customer Service & Sales Specialist - Bilingual

St.George; Sydney; On-site; AUD 55,000 - 72,000; Full time

Job summary

St George is hiring a Customer Service Specialist at the Ashfield Mall branch in NSW. This full-time, branch-based role involves helping customers with their financial needs, referring to Home Loans and Business Banking teams, and coaching on digital banking.

The role blends sales and service, with targets to achieve and a commitment to excellent customer outcomes. Training is provided to develop product knowledge and customer relationships.

Qualifications

• Mandarin or Cantonese language capability is highly regarded.
• Experience in a customer-facing or sales role is essential.
• Ability to meet performance KPIs and targets.

Responsibilities

• Engage with customers in-person and over the phone to identify financial needs.
• Refer customers to specialist banking teams (e.g., Home Loans, Business Banking).
• Coach customers on digital banking offerings and drive referrals.

Skills

Customer service

Phone sales

KPI driven

Relationship building

Tools

CRM systems

Job description

St George is hiring a Customer Service Specialist at the Ashfield Mall branch in NSW. This full-time, branch-based role involves helping customers with their financial needs, referring to Home Loans and Business Banking teams, and coaching on digital banking.

The role blends sales and service, with targets to achieve and a commitment to excellent customer outcomes. Training is provided to develop product knowledge and customer relationships.