Banking Customer Service Specialist - Mandarin-Capable

Westpac

Sydney

In loco

AUD 52.000 - 72.000

Tempo pieno

5 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Comprehensive training on banking产品

Employee mortgage rates

Leave options: Culture, Lifestyle and

Descrizione del lavoro

Westpac is seeking a Customer Service Specialist at the Ashfield Mall, NSW branch. The role blends customer service with sales, engaging customers in person and by phone to identify financial needs and guide them to the right banking solutions.

Experience in customer-facing sales is valued, with a focus on achieving KPIs and delivering exceptional service. Mandarin or Cantonese language skills are advantageous, and comprehensive training is provided to help you grow within the bank.

Competenze

Mandarin or Cantonese language capability is advantageous
Banking experience is ideal, but not essential – high-performer energy will be key
Strong experience in a customer-facing / phone-based sales role
Resilience, tenacity, and ability to flex in a dynamic environment
Proven experience of achieving performance KPIs with a focus on exceptional customer service
Comfortable working with numbers and navigating multiple systems

Mansioni

Engage with customers in-person and on the phone to uncover financial needs
Refer customers to specialist banking teams (e.g., Home Loans, Business Banking)
Coach customers on digital banking offerings
Meet and contribute to sales and referral targets
Provide high-quality customer service and build strong relationships