Customer Service Specialist - Ashfield Mall, NSW

St George Bank; Sydney; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive training on banking产品

Employee mortgage rates

Leave options: Culture, Lifestyle and

Job summary

Westpac is seeking a Customer Service Specialist at the Ashfield Mall, NSW branch. The role blends customer service with sales, engaging customers in person and by phone to identify financial needs and guide them to the right banking solutions.

Experience in customer-facing sales is valued, with a focus on achieving KPIs and delivering exceptional service. Mandarin or Cantonese language skills are advantageous, and comprehensive training is provided to help you grow within the bank.

Qualifications

• Mandarin or Cantonese language capability is advantageous
• Banking experience is ideal, but not essential – high-performer energy will be key
• Strong experience in a customer-facing / phone-based sales role
• Resilience, tenacity, and ability to flex in a dynamic environment
• Proven experience of achieving performance KPIs with a focus on exceptional customer service
• Comfortable working with numbers and navigating multiple systems

Responsibilities

• Engage with customers in-person and on the phone to uncover financial needs
• Refer customers to specialist banking teams (e.g., Home Loans, Business Banking)
• Coach customers on digital banking offerings
• Meet and contribute to sales and referral targets
• Provide high-quality customer service and build strong relationships

Skills

Customer service

Sales experience

Customer relationships

Phone-based sales

Resilience

Tenacity

Flexibility

Performance KPIs

Numbers

Multi-system navigation

Job description

Customer Service Specialist - Ashfield Mall, NSW

Ashfield, NSW, Australia

Job Description

• Full-time permanent opportunity available at St George’s Ashfield Mall branch
• Genuine opportunity to begin a long-lasting career
• Bring your customer service and sales experience to a role in Banking
• Mandarin or Cantonese language capability is advantageous

What’s the role?

As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.Thisrewardingrole blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empoweringourcustomers to makethe most of their money!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What do I need?

• Mandarin or Cantonese language capability is highly regarded
• Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
• Strong experience in a customer-facing / phone-based sales role
• Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!
• Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At St George, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

St George is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.