Customer Service Specialist - Ashfield Mall, NSW

St.George Bank; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Banking product discounts

Mortgage rates

Leave options

Learning opportunities

Volunteer initiatives

Job summary

St.George Bank in Sydney's Ashfield Mall is seeking a Customer Service Specialist to engage with customers in-person and over the phone, helping them understand banking products and achieve their financial goals.

This full-time, branch-based role blends sales and customer service, with referrals to Home Loans and Business Banking, coaching on our digital banking offerings, and accountability for sales targets in a supportive, team environment.

Qualifications

• Strong customer service and sales ability is essential.
• Proven experience in a customer-facing or phone-based sales role is preferred.
• Ability to achieve performance KPIs and deliver excellent service.
• Comfortable working with numbers and navigating multiple systems.

Responsibilities

• Engage with customers in-person and over the phone to uncover banking needs.
• Refer customers to specialist banking teams (e.g., Home Loans, Business Banking).
• Coach customers on digital banking offerings.
• Meet sales and referral targets with a customer-first approach.

Skills

Customer service

Sales experience

Strong communication

Resilience

KPIs experience

Numbers

Job description

• Full-time permanent opportunity available at St George’s Ashfield Mall branch
• Genuine opportunity to begin a long-lasting career
• Bring your customer service and sales experience to a role in Banking
• Mandarin or Cantonese language capability is advantageous

• Full-time permanent opportunity available at St George’s Ashfield Mall branch
• Genuine opportunity to begin a long-lasting career
• Bring your customer service and sales experience to a role in Banking
• Mandarin or Cantonese language capability is advantageous

Job Description

• Full-time permanent opportunity available at St George’s Ashfield Mall branch
• Genuine opportunity to begin a long-lasting career
• Bring your customer service and sales experience to a role in Banking
• Mandarin or Cantonese language capability is advantageous

What’s the role?

As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to make the most of their money!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What do I need?

• Mandarin or Cantonese language capability is highly regarded
• Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
• Strong experience in a customer-facing / phone-based sales role
• Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!
• Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At St George, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

St George is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.