Bi-lingual Banking Sales & Service Specialist

St.George Bank; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Banking product discounts

Mortgage rates

Leave options

Learning opportunities

Volunteer initiatives

Job summary

St.George Bank in Sydney's Ashfield Mall is seeking a Customer Service Specialist to engage with customers in-person and over the phone, helping them understand banking products and achieve their financial goals.

This full-time, branch-based role blends sales and customer service, with referrals to Home Loans and Business Banking, coaching on our digital banking offerings, and accountability for sales targets in a supportive, team environment.

Qualifications

• Strong customer service and sales ability is essential.
• Proven experience in a customer-facing or phone-based sales role is preferred.
• Ability to achieve performance KPIs and deliver excellent service.
• Comfortable working with numbers and navigating multiple systems.

Responsibilities

• Engage with customers in-person and over the phone to uncover banking needs.
• Refer customers to specialist banking teams (e.g., Home Loans, Business Banking).
• Coach customers on digital banking offerings.
• Meet sales and referral targets with a customer-first approach.

Skills

Customer service

Sales experience

Strong communication

Resilience

KPIs experience

Numbers

Job description

St.George Bank in Sydney's Ashfield Mall is seeking a Customer Service Specialist to engage with customers in-person and over the phone, helping them understand banking products and achieve their financial goals.

This full-time, branch-based role blends sales and customer service, with referrals to Home Loans and Business Banking, coaching on our digital banking offerings, and accountability for sales targets in a supportive, team environment.