Branch Banking & Customer Care Specialist

St.George; Wagga Wagga; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Mortgage rate discounts

Leave options: Culture, Lifestyle &amp

Learning & development opportunities

Community volunteering

Job summary

St George in Wagga Wagga, NSW is seeking a Customer Service Officer to be the first point of contact in the branch. You will engage with customers, assist with everyday banking queries, and guide them to the right specialists while delivering a welcoming and supportive experience from the moment they walk in.

The role is full-time, branch-based, and based at the Wagga Wagga location, offering comprehensive training and opportunities to grow your career within the bank and contribute to

Qualifications

• Customer Service Experience: ideally in a customer-facing role.
• Numerical Skills: proficiency in handling cash and transactions accurately.
• Personality: energetic and genuinely helps people.
• Resilience: ability to stay calm in challenging situations.
• Adaptability: learn and adapt to new banking procedures and technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Adaptability

Resilience

Interpersonal skills

Job description

St George in Wagga Wagga, NSW is seeking a Customer Service Officer to be the first point of contact in the branch. You will engage with customers, assist with everyday banking queries, and guide them to the right specialists while delivering a welcoming and supportive experience from the moment they walk in.

The role is full-time, branch-based, and based at the Wagga Wagga location, offering comprehensive training and opportunities to grow your career within the bank and contribute to