Banking Customer Advisor — Frontline Growth & Service

NAB; Mackay Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career development

Banking discounts

Leave benefits

Job summary

NAB in Mackay seeks a Branch Customer Advisor to be the first contact for customers in the Mackay branch, guiding them to suitable banking products and services. You will promote NAB’s Smarter Banking options to help customers bank simply, easily and securely.

The role focuses on delivering gold-class customer experiences, working as part of a team, and upholding inclusion and diversity. This full-time position offers opportunities for development and career mobility within NAB.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of NAB’s customers.

Responsibilities

• Support NAB’s Mackay branch by being the first point of contact for customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers, such as account opening, unsecured lending and banking transactions.
• Demonstrate NAB’s Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Customer centric thinking

Job description

NAB in Mackay seeks a Branch Customer Advisor to be the first contact for customers in the Mackay branch, guiding them to suitable banking products and services. You will promote NAB’s Smarter Banking options to help customers bank simply, easily and securely.

The role focuses on delivering gold-class customer experiences, working as part of a team, and upholding inclusion and diversity. This full-time position offers opportunities for development and career mobility within NAB.