Banking Customer Advisor – Frontline, Customer‑Centric Service

NAB; Longreach Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

NAB invites applications for a Branch Customer Advisor role in Mount Isa. You will be the first contact for customers, helping with accounts, lending and transactions while guiding them to Self-service and digital options.

Join a team focused on delivering a seamless customer experience and community impact, with opportunities to learn and grow in a supportive NAB environment. We value customer-centric teams and inclusive workplaces; training and onboarding are provided, with initial full-time

Qualifications

• Identify the most suitable NAB products/services for customers.
• Provide high-quality, accurate service with each interaction.
• Demonstrate commitment to inclusive customer experiences.

Responsibilities

• Be the first point of contact for customers at the Mount Isa branch and surrounding areas.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote self-service and digital banking options to simplify banking for customers.

Skills

Customer focus

Attention to detail

Team player

Diversity & inclusion

Job description

NAB invites applications for a Branch Customer Advisor role in Mount Isa. You will be the first contact for customers, helping with accounts, lending and transactions while guiding them to Self-service and digital options.

Join a team focused on delivering a seamless customer experience and community impact, with opportunities to learn and grow in a supportive NAB environment. We value customer-centric teams and inclusive workplaces; training and onboarding are provided, with initial full-time