Frontline Banking Customer Experience Advisor

NAB; Thursday Island; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development programs

NAB colleague benefits

Discounted banking services

Job summary

NAB Earlville is looking for a Branch Customer Advisor to provide a welcoming, customer‑centric experience at the frontline. You’ll guide customers to the right products, from account openings to lending and everyday banking, while promoting digital self‑service tools to simplify transactions.

Join a team focused on delivering gold‑standard service, accuracy, and inclusion. Alongside tailored development, you’ll benefit from NAB's extensive colleague perks and career mobility opportunities.

Qualifications

• A passion for delivering quality, gold‑class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking with an appreciation for inclusion and diversity of customers.

Responsibilities

• Support NAB’s Earlville branch by being the first point of contact for customers.
• Identify suitable products and services: account opening, unsecured lending, and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) for customers.

Job description

NAB Earlville is looking for a Branch Customer Advisor to provide a welcoming, customer‑centric experience at the frontline. You’ll guide customers to the right products, from account openings to lending and everyday banking, while promoting digital self‑service tools to simplify transactions.

Join a team focused on delivering gold‑standard service, accuracy, and inclusion. Alongside tailored development, you’ll benefit from NAB's extensive colleague perks and career mobility opportunities.