Banking Customer Experience Advisor

NAB; Thursday Island; On-site; AUD 55,000 - 65,000; Full time

Job summary

NAB is seeking a Branch Customer Advisor for the Smithfield area of Queensland, Australia. This role focuses on delivering a seamless, customer‑centric banking experience at the branch, handling account openings, lending and everyday transactions.

You will guide customers through Self‑service and digital options to simplify banking while maintaining security and accuracy. The role emphasizes inclusive, high‑quality service and teamwork within a supportive NAB environment.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and appreciation for inclusion and diversity of NAB's customers.

Responsibilities

• Support NAB’s Smithfield branch by being the first point of contact for our customers.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

NAB is seeking a Branch Customer Advisor for the Smithfield area of Queensland, Australia. This role focuses on delivering a seamless, customer‑centric banking experience at the branch, handling account openings, lending and everyday transactions.

You will guide customers through Self‑service and digital options to simplify banking while maintaining security and accuracy. The role emphasizes inclusive, high‑quality service and teamwork within a supportive NAB environment.