Customer Advisor - Mackay, QLD

National Australia Bank; Central Coast Council; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Banking discount

Extensive leave benefits

Career development programs

Job summary

National Australia Bank in Mackay is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with account openings, lending and transactions. You will promote self-service and digital banking options to make banking simple, secure and accessible.

The role emphasizes customer-centric service, teamwork, and an inclusive approach to meeting diverse customer needs, with standard banking hours Monday to Friday.

Qualifications

• Experience delivering quality customer service in a retail or financial setting.
• Strong attention to detail to ensure accurate and efficient transactions.
• Demonstrates inclusion and respect for diverse customer needs.

Responsibilities

• Support NAB’s Mackay branch as the first point of contact for customers.
• Identify suitable products and services for customers (account opening, lending, transactions).
• Demonstrate Smarter Banking options (self-service and digital) to simplify banking.

Skills

Customer service

Attention to detail

Teamwork

Inclusion minded

Job description

Branch Customer Advisor – Banking – Mackay

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Mackay branchby being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours (5 days per week):

Join our team in this role within the hours 8:45am – 5:00pm, Monday to Friday.

More focus on you

• All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, To discuss adjustment requirements, please contact the NAB Careers team [e-mail](please reference job number) or visit our Careers page through the link above for other contact options.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

If you think this role is the right fit for you, we would love to hear from you.