Banking Customer Advisor — Growth & Impact

National Australia Bank; Central Coast Council; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Banking discount

Extensive leave benefits

Career development programs

Job summary

National Australia Bank in Mackay is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with account openings, lending and transactions. You will promote self-service and digital banking options to make banking simple, secure and accessible.

The role emphasizes customer-centric service, teamwork, and an inclusive approach to meeting diverse customer needs, with standard banking hours Monday to Friday.

Qualifications

• Experience delivering quality customer service in a retail or financial setting.
• Strong attention to detail to ensure accurate and efficient transactions.
• Demonstrates inclusion and respect for diverse customer needs.

Responsibilities

• Support NAB’s Mackay branch as the first point of contact for customers.
• Identify suitable products and services for customers (account opening, lending, transactions).
• Demonstrate Smarter Banking options (self-service and digital) to simplify banking.

Skills

Customer service

Attention to detail

Teamwork

Inclusion minded

Job description

National Australia Bank in Mackay is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with account openings, lending and transactions. You will promote self-service and digital banking options to make banking simple, secure and accessible.

The role emphasizes customer-centric service, teamwork, and an inclusive approach to meeting diverse customer needs, with standard banking hours Monday to Friday.