Banking Branch Advisor - Customer Experience

National Australia Bank; Mount Isa City; On-site; AUD 48,000 - 56,000; Full time

Job summary

National Australia Bank in Mount Isa is seeking a Branch Customer Advisor to deliver a consistent and tailored customer experience. You will be the first point of contact, helping customers with accounts, lending and everyday banking needs.

Join NAB to learn, grow and contribute in a role that supports a diverse customer base. A training period requires full-time availability Monday to Friday, with ongoing opportunities to work across branches and promote digital self‑service options.

Qualifications

• Experience delivering quality customer service.
• Ability to identify suitable banking products and services.
• Comfort with digital and self‑service banking options.

Responsibilities

• Support NAB’s Mount Isa branch and nearby branches as first point of contact for customers.
• Identify the most suitable products and services for customers (account opening, unsecured lending, banking transactions).
• Demonstrate Smarter Banking options to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Communication skills

Job description

National Australia Bank in Mount Isa is seeking a Branch Customer Advisor to deliver a consistent and tailored customer experience. You will be the first point of contact, helping customers with accounts, lending and everyday banking needs.

Join NAB to learn, grow and contribute in a role that supports a diverse customer base. A training period requires full-time availability Monday to Friday, with ongoing opportunities to work across branches and promote digital self‑service options.