Casual Customer Advisor - Mount Isa, QLD

NAB; Longreach Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

NAB invites applications for a Branch Customer Advisor role in Mount Isa. You will be the first contact for customers, helping with accounts, lending and transactions while guiding them to Self-service and digital options.

Join a team focused on delivering a seamless customer experience and community impact, with opportunities to learn and grow in a supportive NAB environment. We value customer-centric teams and inclusive workplaces; training and onboarding are provided, with initial full-time

Qualifications

• Identify the most suitable NAB products/services for customers.
• Provide high-quality, accurate service with each interaction.
• Demonstrate commitment to inclusive customer experiences.

Responsibilities

• Be the first point of contact for customers at the Mount Isa branch and surrounding areas.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote self-service and digital banking options to simplify banking for customers.

Skills

Customer focus

Attention to detail

Team player

Diversity & inclusion

Job description

Branch Customer Advisor – Banking – Mount Isa

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Mount Isa branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours:

Join our team in a casual setting with the following hours on offer. Candidates must be available to work Monday to Friday, but only when required. The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.