Banking Customer Experience Advisor – Roma

National Australia Bank; Roma; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Banking discount and benefits

Leave benefits (parential, religious,e

Discounted offers on Travel, Fitness,

Job summary

National Australia Bank in Roma is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience. No banking experience is required as full training is provided, with daily responsibilities supporting customers and promoting NAB products in a busy branch environment.

The role is based in Roma, Queensland, offering a structured development path, competitive benefits, and opportunities to work with a diverse community while advancing in banking services.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
• No banking experience required - Full training provided.

Responsibilities

• Support NAB’s Roma branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer focus

Attention to detail

Team player

Inclusion awareness

Job description

National Australia Bank in Roma is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience. No banking experience is required as full training is provided, with daily responsibilities supporting customers and promoting NAB products in a busy branch environment.

The role is based in Roma, Queensland, offering a structured development path, competitive benefits, and opportunities to work with a diverse community while advancing in banking services.