Customer Experience Advisor – Banking & Smarter Solutions

NAB; Townsville City; Sur place; AUD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

Career development

Employee discounts

Wellbeing support

Leave benefits

Résumé du poste

NAB is seeking a Branch Customer Advisor for the Thursday Island branch to deliver a tailored customer experience. You will be the first contact for customers, helping with accounts, lending and everyday banking while guiding them to NAB’s self-service and digital options.

The role emphasises customer-centric service, accuracy, and teamwork in a supportive, inclusive environment with opportunities for career development and benefit programs.

Qualifications

• Strong customer service mindset with a focus on accuracy and speed.
• Able to identify suitable products and services for customers.
• Comfortable engaging customers in person and in digital channels.

Responsabilités

• Be the first point of contact for customers at the branch.
• Identify appropriate products and services for customers (accounts, lending, transactions).
• Promote NAB Smarter Banking options (self-service and digital).

Connaissances

Customer service

Attention to detail

Team player

Communication

Description du poste

NAB is seeking a Branch Customer Advisor for the Thursday Island branch to deliver a tailored customer experience. You will be the first contact for customers, helping with accounts, lending and everyday banking while guiding them to NAB’s self-service and digital options.

The role emphasises customer-centric service, accuracy, and teamwork in a supportive, inclusive environment with opportunities for career development and benefit programs.