Customer Experience Advisor – Branch Banking

NAB; Sunshine Coast Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Career development

Banking discount

Travel benefits

Leave benefits

Job summary

NAB is hiring a Branch Customer Advisor for the Thursday Island branch. You will be the first point of contact for customers, guiding them through account openings, lending, and everyday banking transactions while delivering a friendly, secure, and tailored experience.

You will help customers understand Smarter Banking options and support self-service tools to make banking simple and efficient. A customer-centric mindset and team teamwork are essential for success.

Qualifications

• Customer-focused mindset and commitment to delivering quality service.
• Strong attention to detail to ensure accurate transactions.

Responsibilities

• Serve as the first point of contact for customers at the Thursday Island branch.
• Identify suitable products and services for customers (account opening, unsecured lending, banking transactions).
• Promote Smarter Banking options for self-service and digital channels to simplify banking.

Job description

NAB is hiring a Branch Customer Advisor for the Thursday Island branch. You will be the first point of contact for customers, guiding them through account openings, lending, and everyday banking transactions while delivering a friendly, secure, and tailored experience.

You will help customers understand Smarter Banking options and support self-service tools to make banking simple and efficient. A customer-centric mindset and team teamwork are essential for success.