Operations Executive | Full-Time | Pitt Street

Tiffany & Co.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Career development

Job summary

Tiffany & Co. Pitt Street store is seeking a passionate Operations Executive to oversee Back of House, merchandising coordination, customer service and client services, while upholding Tiffany's standard of excellence.

You will manage stock control, supervise repairs and post-sale offerings, and coordinate receiving/shipping with transport and customs partners, ensuring compliance and seamless operations.

Qualifications

• Experience in stock management including cycle counts and shrinkage control.
• Strong customer service leadership and post-sale support experience.
• Excellent verbal and written communication and multi-tasking abilities.

Responsibilities

• Oversee back of house operations including stock control, receiving and shipping coordination.
• Supervise customer service relating to repairs, servicing orders and post-sale offerings.
• Oversee client services including inquiries, stock availability and post-sale support.
• Coordinate with transportation, customs and clearance to ensure local compliance.
• Coach, develop and train store staff to meet service standards.

Skills

Inventory management

Customer service supervision

Staff coaching and development

Communication skills

Education

Tertiary Certificate

Tools

MS Word

Excel

MIPS

Job description

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.With a heritage of design innovation and exceptional service, Tiffany & Co. is renownedas one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions drivenprofessional to join the team as an OperationsExecutive.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Store Manager, the Operations Executive willeffectivelyoversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

• Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
• Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings
• Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings
• Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance
• Partner with store management to ensure all back of house processes and systems support required service standards
• Manage, coach, develop and train staff

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

The successful candidate will have:

• Tertiary Certificate or equivalent life / work experience
• Minimum three years retail stock management/inventory control preferably within the jewelry industry
• Problem solving ability
• Excellent communication skills - verbal and written
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays