Tiffany & Co. Operations Executive | Full-Time | Pitt Street

Tiffany & Co.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Tiffany & Co. at our Pitt Street store in Sydney is seeking a passionate and solutions-driven Operations Executive to oversee Back of House, coordinate merchandising, customer service and client services, and ensure smooth store operations.

You will report to the Store Manager and lead stock control, shipping, receiving, staff coaching, and vendor liaison, while delivering Tiffany's renowned service and elegance.

Qualifications

• Three years retail stock management/inventory control experience.
• Tertiary certificate or equivalent life/work experience.
• Strong problem-solving and communication skills.
• Excellent customer service ethics.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Oversee back-of-house stock management, cycle counts and stock levels.
• Coordinate customer repairs, servicing orders and post-sale offerings.
• Supervise client services including inquiries and stock availability.
• Oversee receiving and shipping with transport, freight forwarders, and customs.
• Partner with store management to support service standards.
• Coach, develop and train store staff.

Skills

Inventory management

Problem solving

Customer service ethics

Communication skills

Interpersonal skills

Multi-tasking

MS Word

Excel

MIPS

Flexible hours

Education

Tertiary Certificate or equivalent life / work experience

Tools

MS Word

Excel

MIPS

Job description

The Blue Box

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions driven professional to join the team as an Operations Executive.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Store Manager, the Operations Executive will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

• Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
• Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings
• Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings
• Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance
• Partner with store management to ensure all back of house processes and systems support required service standards
• Manage, coach, develop and train staff

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

The successful candidate will have:

• Tertiary Certificate or equivalent life / work experience
• Minimum three years retail stock management/inventory control preferably within the jewelry industry
• Problem solving ability
• Strong customer service ethics
• Excellent communication skills - verbal and written
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays

Blue Box. White Ribbon. That's a wrap