Award-Winning Customer Support Specialist (Hybrid)

Citrus Group Pty Ltd; Perth; Híbrido; AUD 30.000 - 41.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid working arrangements

Descripción de la vacante

The Woolworths Group is seeking a Customer Support Representative to be the first point of contact for a range of customer inquiries, delivering clear and empathetic support across products and services. This casual role is initially onsite in Kewdale, WA, with hybrid options after training and competency sign-off.

Rotating shifts and up to 6 weeks of onsite training are included. Ideal candidates have at least 6 months in a contact centre or 12+ months in customer service/retail, strong

Formación

• 6 months of contact centre experience or 12+ months in customer service or retail.
• Strong verbal and written communication skills.
• Comfort navigating multiple computer systems.
• Proactive and customer-first attitude.

Responsabilidades

• Handle inbound calls, emails and chats from customers.
• Provide accurate information and effective solutions.
• Navigate multiple systems efficiently to assist customers.
• Demonstrate problem-solving and time management to meet needs.

Conocimientos

Contact centre experience

Customer service

Multitasking

Communication

Descripción del empleo

The Woolworths Group is seeking a Customer Support Representative to be the first point of contact for a range of customer inquiries, delivering clear and empathetic support across products and services. This casual role is initially onsite in Kewdale, WA, with hybrid options after training and competency sign-off.

Rotating shifts and up to 6 weeks of onsite training are included. Ideal candidates have at least 6 months in a contact centre or 12+ months in customer service/retail, strong