Customer Service Representative

Woolworths Group; City of Monash; On-site; AUD 34,440 - 48,216; Part time

Benefits offered by this job

Competitive remuneration

Employee benefits

Career development opportunities

Job summary

Woolworths Group in Mulgrave (VIC) is seeking a dedicated individual to deliver exceptional service for store teams and stakeholders within one of Australia's largest supply chains. This permanent part-time role involves responding to customer inquiries, troubleshooting delivery issues, and ensuring satisfaction.

Candidates should bring a service-driven mindset and proven experience in customer service. The role offers competitive remuneration and opportunities for career development, while promoting a culture of belonging and wellbeing.

Qualifications

• Passionate about customer satisfaction with a can-do mindset.
• Proven customer service experience in high-volume contexts.
• Ability to manage multiple priorities effectively.

Responsibilities

• Deliver exceptional service to store teams and stakeholders.
• Troubleshoot delivery issues and provide timely resolutions.
• Follow up on cases and escalate when necessary.

Skills

Customer service experience

Communication skills

Problem-solving

Technology proficiency

Prioritisation

Job description

Overview

Deliver exceptional service for Store Teams and stakeholders across one of Australia’s largest supply chains.

Mulgrave (VIC) location • Thursday - Sunday (permanent part-time, 36 hours/week)

Welcome to Primary Connect

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.

We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact.

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

What you’ll do

• You will be dedicated to increasing customer satisfaction by delivering exceptional service and support to store teams, transport providers, and internal stakeholders.
• Respond promptly to inbound requests and queries from customers, transport providers and internal stakeholders across various mediums (calls, email, and chats).
• Troubleshoot and resolve issues related to deliveries, claims and returns, and missed deliveries.
• Ensure timely resolution of all issues by proactively following up on cases and escalating matters when required.
• Actively participate in identifying the root cause of systemic issues and contribute to improvement plans for both customer and carrier experience.

What you’ll bring

• We are looking for an outcome-focused, service-driven individual who is passionate about customer satisfaction and adopts a "can-do" mindset to deliver exceptional outcomes.
• Proven customer service experience in a high-volume context.
• Ability to manage competing priorities through effective prioritisation, organisation and problem-solving.
• Strong communication and relationship management skills across customers, internal and external stakeholders.
• Technology proficiency, able to quickly navigate and learn new applications.
• Experience or understanding in Store Central, manufacturing or logistics is highly regarded.

What you’ll experience

• Everything we do is driven by a culture of care for our team, customers, and community.
• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
• We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
• We offer competitive remuneration and access to a number of employee benefits.
• We prioritise sustainability, striving to contribute to a greener, better future. Check out our most recent Sustainability Report to find out how we do it.
• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.
• Want to know what it’s like to have a career with us? Check out this short summary of the career of one of our excellent2022 Team Member of the Year, Jesna.

Apply now! Applications close Tuesday 9th June, 2026.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group