Customer Service Consultants

Citrus Group Pty Ltd; Perth; Hybrid; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Hybrid working arrangements

Job summary

The Woolworths Group is seeking a Customer Support Representative to be the first point of contact for a range of customer inquiries, delivering clear and empathetic support across products and services. This casual role is initially onsite in Kewdale, WA, with hybrid options after training and competency sign-off.

Rotating shifts and up to 6 weeks of onsite training are included. Ideal candidates have at least 6 months in a contact centre or 12+ months in customer service/retail, strong

Qualifications

• 6 months of contact centre experience or 12+ months in customer service or retail.
• Strong verbal and written communication skills.
• Comfort navigating multiple computer systems.
• Proactive and customer-first attitude.

Responsibilities

• Handle inbound calls, emails and chats from customers.
• Provide accurate information and effective solutions.
• Navigate multiple systems efficiently to assist customers.
• Demonstrate problem-solving and time management to meet needs.

Skills

Contact centre experience

Customer service

Multitasking

Communication

Job description

Join an Award-Winning Customer Support Team Be part of a team recognised for delivering outstanding customer experiences! The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre in 2021, 2022, 2023 and 2025.

The Opportunity

Woolworths Group is one of Australia's most recognised and respected brands. As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries, providing clear, effective and empathetic support across various products and services.

Whether you're looking to build on your existing experience or take the next step in your customer service career, this is a fantastic opportunity to join a supportive, high-performing team.

Key Responsibilities

• Managing inbound customer calls, emails and chats
• Providing accurate information and effective solutions
• Navigating multiple systems efficiently
• Using initiative and problem-solving skills to meet customer needs

Role Details

• Location: Kewdale WA (onsite initially)
• Employment Type: Casual
• Operating Hours: Rotating shifts Monday to Sunday, between 5:00am and 1:00am
• Training: Up to 6 weeks of comprehensive onsite training
• Start Dates: Upcoming intakes to be confirmed
• Work From Home: Hybrid opportunities available following training, competency review and sign-off

Why Join Woolworths?

• Be part of an award-winning customer support team
• Work with one of Australia's leading employers
• Enjoy a supportive team environment
• Access ongoing learning and development opportunities
• Potential hybrid working arrangements once fully competent and signed off

What You'll Need

• At least 6 months of contact centre experience OR 12+ months in customer service or retail
• Strong verbal and written communication skills
• Confidence using multiple computer systems
• Excellent problem-solving and time management skills
• A proactive, positive and customer-first attitude

Work From Home Requirements

Once training and the nesting period are completed, you'll initially remain onsite at Mascot until competency sign-off. Hybrid working may then be available, subject to performance and business requirements.

To be considered for work-from-home arrangements, you'll need:

• Minimum internet speed of 30–50 Mbps
• A dedicated desk and ergonomic chair
• A quiet and private workspace