DC Support Technician

Woolworths Group; Melbourne; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Team discounts

Sonder wellness program

Résumé du poste

Woolworths Group is seeking an IT DC Support Technician to deliver hands-on technical support across three Distribution centres in Victoria. You will be the go-to person for desktop hardware, software, mobility devices and IT services, ensuring a high level of customer satisfaction.

You will join a statewide team, providing support to IT BAU, projects and IT changes in warehouses. The role requires strong customer-facing skills, teamwork, and the ability to travel interstate for short

Qualifications

• Proven experience providing technical support in a complex Distribution Centre.
• Customer-focused and collaborative problem solving.
• Experience with desktop hardware, software, mobility devices, and related tech.

Responsabilités

• Provide people-facing technical support across three Distribution centres in Victoria.
• Support IT BAU, Projects and IT Changes within Warehouses.
• Deliver professional, responsive and effective IT support to customers.

Connaissances

Customer facing

Collaborative

On-site fixes

ITIL

Travel interstate

Troubleshooting

WMS

Innovative thinking

Physical fitness

Description du poste

• Join a customer-obsessed technology business at the heart of Australia’s largest retailer
• Opportunity to work and support across the latest technology and methodology
• Based across 3 of our Distribution Centres in Victoria

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

Our goal is to have customers put us first, across all our brands. One of the keys to achieving and sustaining this is building and maintaining lean systems and end-to-end processes. As the IT DC Support Technician, you will play a critical role by providing a people facing, technical support function across three of our Distribution centres in Victoria. You will and can be expected to work from more than one site per week.

We are a Statewide team providing support to IT BAU , Projects and IT Changes into our Warehouses. Your strong customer facing skills, and collaborative style will assist you in supporting the national team countrywide. As a self starter you will provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices, and numerous other technology solutions

What you’ll bring

To be successful in this role you have proven experience providing technical support to a complex Distribution Centre and you will ideally demonstrate:

• Strong customer facing skills, business acumen, and integrity
• A collaborative style, able to work with and assist local, interstate teams, and external support partners
• Day to day break fix on site (Printers, devices)
• Experience working within an ITIL environment
• Availability to travel interstate to relieve team members - potentially one or two assignments per year
• Strong technical troubleshooting skills along with a working knowledge of WMS
• Innovative thinking and analysis that influences a more productive environment for our customers
• Physical fitness to work in a warehouse environment

What you’ll Experience

• Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

Everyone belongs at Woolworths GroupAs one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.