Customer Service Consultants

Citrus Group; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Onsite parking

Hybrid work options

Comprehensive onsite training

Job summary

Woolworths Group in Sydney is seeking a Customer Support Representative to be the first point of contact for customer inquiries, delivering clear, empathetic support across products and services. This casual onboarding role offers onsite training and potential hybrid work after competency sign-off.

The position involves rotating shifts, onsite at Mascot initially, with pathway to hybrid arrangements following training and performance review.

Qualifications

• At least 6 months of contact centre experience OR 12+ months in customer service or retail.
• Strong verbal and written communication skills.
• Confident using multiple computer systems.
• A proactive, positive and customer-first attitude.

Responsibilities

• Managing inbound customer calls, emails and chats.
• Providing accurate information and effective solutions.
• Navigating multiple systems efficiently.
• Using initiative and problem-solving skills to meet customer needs.

Skills

Inbound calls

Email support

Chat support

Multichannel support

Excellent communication

Education

Job description

Join an Award-Winning Customer Support Team Be part of a team recognised for delivering outstanding customer experiences! The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre in 2021, 2022, 2023 and 2025.

We're currently seeking Expressions of Interest from enthusiastic, customer-focused individuals interested in joining Woolworths' Inbound Customer Support Team.

Interviews are commencing now!

While we're currently awaiting confirmation of upcoming training and start dates, we're getting the recruitment process underway so suitable candidates can be interviewed and considered ahead of the next intake.

The Opportunity
Woolworths Group is one of Australia's most recognised and respected brands. As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries, providing clear, effective and empathetic support across various products and services.
Whether you're looking to build on your existing experience or take the next step in your customer service career, this is a fantastic opportunity to join a supportive, high-performing team.

Key Responsibilities

• Managing inbound customer calls, emails and chats
• Providing accurate information and effective solutions
• Navigating multiple systems efficiently
• Using initiative and problem-solving skills to meet customer needs
• Location: Mascot, Sydney (onsite initially)
• Employment Type: Casual
• Operating Hours: Rotating shifts Monday to Sunday, between 5:00am and 1:00am
• Training: Up to 6 weeks of comprehensive onsite training
• Start Dates: Upcoming intakes to be confirmed
• Work From Home: Hybrid opportunities may become available following training, competency review and sign-off

Join an Award-Winning Customer Support Team Be part of a team recognised for delivering outstanding customer experiences! The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre in 2021, 2022, 2023 and 2025.

We're currently seeking Expressions of Interest from enthusiastic, customer-focused individuals interested in joining Woolworths' Inbound Customer Support Team.

Interviews are commencing now!

While we're currently awaiting confirmation of upcoming training and start dates, we're getting the recruitment process underway so suitable candidates can be interviewed and considered ahead of the next intake.

The Opportunity
Woolworths Group is one of Australia's most recognised and respected brands. As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries, providing clear, effective and empathetic support across various products and services.
Whether you're looking to build on your existing experience or take the next step in your customer service career, this is a fantastic opportunity to join a supportive, high-performing team.

Key Responsibilities

• Managing inbound customer calls, emails and chats
• Providing accurate information and effective solutions
• Navigating multiple systems efficiently
• Using initiative and problem-solving skills to meet customer needs

Role Details

• Location: Mascot, Sydney (onsite initially)
• Employment Type: Casual
• Operating Hours: Rotating shifts Monday to Sunday, between 5:00am and 1:00am
• Training: Up to 6 weeks of comprehensive onsite training
• Start Dates: Upcoming intakes to be confirmed
• Work From Home: Hybrid opportunities may become available following training, competency review and sign-off

Conveniently located a 10-minute walk from Mascot train station, with free onsite parking available.

Why Join Woolworths?

• Be part of an award-winning customer support team
• Work with one of Australia's leading employers
• Enjoy a supportive team environment
• Access ongoing learning and development opportunities
• Potential hybrid working arrangements once fully competent and signed off

What You'll Need

• At least 6 months of contact centre experience OR 12+ months in customer service or retail
• Strong verbal and written communication skills
• Confidence using multiple computer systems
• Excellent problem-solving and time management skills
• A proactive, positive and customer-first attitude

Work From Home Requirements
Once training and the nesting period are completed, you'll initially remain onsite at Mascot until competency sign-off. Hybrid working may then be available, subject to performance and business requirements.
To be considered for work-from-home arrangements, you'll need:

• Minimum internet speed of 30–50 Mbps
• A dedicated desk and ergonomic chair
• A quiet and private workspace