Automotive Receptionist & Customer Experience Champion

Work Initiatives; Willoughby; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Staff discounts on servicing and parts

Ongoing training and support

Work-life balance

Career growth opportunities

Job summary

Chatswood Toyota is seeking a professional Receptionist to join our Chatswood, NSW dealership on a full-time basis. You will welcome customers, handle inquiries, and coordinate communications to support the sales, service, and management teams.

The role emphasizes a positive first impression, strong communication, and the ability to multitask in a fast-paced automotive environment. Competitive salary and benefits are offered, with ongoing training and development opportunities.

Qualifications

• Experience in reception or customer-facing role, preferably automotive, retail, or hospitality.
• Excellent communication and professional interaction with diverse groups.
• Strong organization and time-management with attention to detail.
• Proficiency with MS Office and telephone systems.
• Friendly, calm demeanor with a genuine desire to help customers.
• Ability to multitask and prioritise in a busy environment.
• Professional appearance and courteous manner at all times.
• Reliable and punctual with a strong work ethic.
• Familiarity with dealership operations is advantageous but not essential.

Responsibilities

• Greet visitors and staff warmly in a professional manner.
• Answer and direct calls to departments.
• Manage reception desk and maintain tidy workspace.
• Provide information about vehicles, services, and offerings.
• Receive and distribute mail, packages, deliveries.
• Maintain records and filing systems for customer and administrative documents.
• Assist with data entry and administrative tasks.
• Liaise between customers and teams to ensure effective communication.
• Handle customer concerns and escalate when needed.
• Support team with office duties, events, promotions.

Skills

Reception experience

Communication skills

Organisational skills

Computer skills

Customer service mindset

Multitasking

Professionalism

Reliability

Problem-solving

Automotive industry knowledge

Tools

Microsoft Office

Telephone systems

Job description

Chatswood Toyota is seeking a professional Receptionist to join our Chatswood, NSW dealership on a full-time basis. You will welcome customers, handle inquiries, and coordinate communications to support the sales, service, and management teams.

The role emphasizes a positive first impression, strong communication, and the ability to multitask in a fast-paced automotive environment. Competitive salary and benefits are offered, with ongoing training and development opportunities.