Receptionist

Work Initiatives; North Sydney; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Staff discounts on servicing and parts

Ongoing training and support

Career growth opportunities

Job summary

Chatswood Toyota in Chatswood, NSW is seeking a professional Receptionist to join our team on a full-time basis. You will greet customers, answer calls, and help coordinate communications across the dealership.

Based in Chatswood, this role offers a friendly, professional environment with opportunities for training and career growth within our established dealership.

Qualifications

• Previous experience in a reception or customer-facing role.
• Strong communication and organisational abilities.
• Proficiency with MS Office and telephone systems.

Responsibilities

• Greet visitors professionally and warmly.
• Answer and direct incoming calls to appropriate departments.
• Maintain a tidy reception area and organised records.
• Process enquiries and provide vehicle and service information.
• Receive and distribute mail and deliveries, assist with admin tasks.
• Coordinate communication between customers and sales/service teams.
• Support general office duties and promotional activities as needed.

Skills

Customer service

Communication

Organisational skills

MS Office

Reception experience

Multitasking

Professional appearance

Tools

Telephone systems

Microsoft Office

Job description

Chatswood Toyota is a leading Toyota dealership located in the heart of Chatswood, NSW. We are committed to delivering exceptional customer service and maintaining the highest standards of professionalism across all aspects of our business. Our team is dedicated to creating a welcoming and efficient environment for every customer who walks through our doors. We pride ourselves on our reputation for reliability, expertise, and customer‑centric values that have made us a trusted name in the automotive industry.

About the role

We are seeking a professional and welcoming Receptionist to join our team at Chatswood Toyota on a full‑time basis. Based in Chatswood, NSW 2067, this is a key customer‑facing position that serves as the first point of contact for all visitors to our dealership. The Receptionist plays a vital role in creating a positive first impression and ensuring smooth operations across the dealership. You will be the face of Chatswood Toyota, greeting customers warmly, managing enquiries, and coordinating communications to support the entire team.

Key responsibilities

• Greet all visitors, customers, and staff members in a professional and courteous manner
• Answer and direct incoming telephone calls to the appropriate departments or staff members
• Manage the reception desk and maintain a tidy, organised and welcoming workspace
• Process customer enquiries and provide information about vehicles, services, and dealership offerings
• Receive and distribute mail, packages, and deliveries
• Maintain accurate records and filing systems for customer and administrative documents
• Assist with data entry and administrative tasks as required
• Liaise between customers and sales, service, and management teams to ensure effective communication
• Handle customer concerns professionally and elevate to management when necessary
• Support the team with general office duties, event coordination and promotional activities as needed

What we’re looking for

• Previous experience in a reception or customer‑facing role, ideally in automotive, retail, or hospitality environments
• Excellent communication skills with the ability to interact professionally with diverse groups of people
• Strong organisational and time‑management abilities with attention to detail
• Proficiency in using computer systems, Microsoft Office applications, and telephone systems
• A friendly, calm demeanor with patience and a genuine desire to help customers
• Ability to multitask effectively and prioritise tasks in a busy environment
• Professional appearance and courteous manner at all times
• Reliability and punctuality with a strong work ethic
• Problem‑solving skills and the ability to remain composed under pressure
• Experience in the automotive industry or familiarity with dealership operations is advantageous but not essential

What we offer

We are committed to creating a supportive and rewarding workplace for all our employees. We offer a competitive salary package, a positive team environment, and opportunities for professional development. You will be part of a dedicated dealership team that values collaboration and customer satisfaction. We encourage work‑life balance and provide a professional workplace where your contributions are recognised and valued. Additional benefits include staff discounts on vehicle servicing and parts, ongoing training and support, and the opportunity to grow your career within an established and respected dealership.