Receptionist

Work Initiatives; Willoughby; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Staff discounts on servicing and parts

Ongoing training and support

Work-life balance

Career growth opportunities

Job summary

Chatswood Toyota is seeking a professional Receptionist to join our Chatswood, NSW dealership on a full-time basis. You will welcome customers, handle inquiries, and coordinate communications to support the sales, service, and management teams.

The role emphasizes a positive first impression, strong communication, and the ability to multitask in a fast-paced automotive environment. Competitive salary and benefits are offered, with ongoing training and development opportunities.

Qualifications

• Experience in reception or customer-facing role, preferably automotive, retail, or hospitality.
• Excellent communication and professional interaction with diverse groups.
• Strong organization and time-management with attention to detail.
• Proficiency with MS Office and telephone systems.
• Friendly, calm demeanor with a genuine desire to help customers.
• Ability to multitask and prioritise in a busy environment.
• Professional appearance and courteous manner at all times.
• Reliable and punctual with a strong work ethic.
• Familiarity with dealership operations is advantageous but not essential.

Responsibilities

• Greet visitors and staff warmly in a professional manner.
• Answer and direct calls to departments.
• Manage reception desk and maintain tidy workspace.
• Provide information about vehicles, services, and offerings.
• Receive and distribute mail, packages, deliveries.
• Maintain records and filing systems for customer and administrative documents.
• Assist with data entry and administrative tasks.
• Liaise between customers and teams to ensure effective communication.
• Handle customer concerns and escalate when needed.
• Support team with office duties, events, promotions.

Skills

Reception experience

Communication skills

Organisational skills

Computer skills

Customer service mindset

Multitasking

Professionalism

Reliability

Problem-solving

Automotive industry knowledge

Tools

Microsoft Office

Telephone systems

Job description

Chatswood Toyota is a leading Toyota dealership located in the heart of Chatswood, NSW. We are committed to delivering exceptional customer service and maintaining the highest standards of professionalism across all aspects of our business. Our team is dedicated to creating a welcoming and efficient environment for every customer who walks through our doors. We pride ourselves on our reputation for reliability, expertise, and customer‑centric values that have made us a trusted name in the automotive industry.

About the role

We are seeking a professional and welcoming Receptionist to join our team at Chatswood Toyota on a full‑time basis. Based in Chatswood, NSW 2067, this is a key customer‑facing position that serves as the first point of contact for all visitors to our dealership. The Receptionist plays a vital role in creating a positive first impression and ensuring smooth operations across the dealership. You will be the face of Chatswood Toyota, greeting customers warmly, managing enquiries, and coordinating communications to support the entire team.

Key responsibilities

• Greet all visitors, customers, and staff members in a professional and courteous manner
• Answer and direct incoming telephone calls to the appropriate departments or staff members
• Manage the reception desk and maintain a tidy, organised and welcoming workspace
• Process customer enquiries and provide information about vehicles, services, and dealership offerings
• Receive and distribute mail, packages, and deliveries
• Maintain accurate records and filing systems for customer and administrative documents
• Assist with data entry and administrative tasks as required
• Liaise between customers and sales, service, and management teams to ensure effective communication
• Handle customer concerns professionally and elevate to management when necessary
• Support the team with general office duties, event coordination and promotional activities as needed

What we’re looking for

• Previous experience in a reception or customer‑facing role, ideally in automotive, retail, or hospitality environments
• Excellent communication skills with the ability to interact professionally with diverse groups of people
• Strong organisational and time‑management abilities with attention to detail
• Proficiency in using computer systems, Microsoft Office applications, and telephone systems
• A friendly, calm demeanor with patience and a genuine desire to help customers
• Ability to multitask effectively and prioritise tasks in a busy environment
• Professional appearance and courteous manner at all times
• Reliability and punctuality with a strong work ethic
• Problem‑solving skills and the ability to remain composed under pressure
• Experience in the automotive industry or familiarity with dealership operations is advantageous but not essential

What we offer

We are committed to creating a supportive and rewarding workplace for all our employees. We offer a competitive salary package, a positive team environment, and opportunities for professional development. You will be part of a dedicated dealership team that values collaboration and customer satisfaction. We encourage work‑life balance and provide a professional workplace where your contributions are recognised and valued. Additional benefits include staff discounts on vehicle servicing and parts, ongoing training and support, and the opportunity to grow your career within an established and respected dealership.