Client Advisor / Customer Service Officer

Enhance Hearing Care Pty Ltd; Campbelltown; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Flexible FT/PT options

Supportive team environment

Exposure to clinical administration

Zusammenfassung

Enhance Hearing Care Pty Ltd – Campbelltown NSW is seeking a friendly, motivated Customer Service Advisor to join our family-owned audiology practice. You will support patients throughout their hearing healthcare journey, ensuring they feel welcomed, informed and cared for.

Responsibilities include welcoming patients, scheduling appointments, handling enquiries, processing payments and Medicare claims, and assisting with marketing and community engagement.

Qualifikationen

• Experience in reception, administration, or healthcare preferred.
• Proficient with Microsoft Office (Word and Excel).
• Confident communicator with strong interpersonal skills.
• Professional with patients and healthcare professionals in a clinical setting.
• Well-presented, proactive and self-motivated.
• Strong organisational skills and attention to detail.

Aufgaben

• Welcoming and assisting patients in a professional and caring manner
• Managing appointments and maximising clinician diaries
• Handling phone and email enquiries; processing payments and Medicare claims
• General administrative support including stock management and follow up calls
• Ensure the clinic environment is well-maintained and upholds high professional standards
• Other general duties as needed within the clinic
• Visiting local GP's, aged care, retirement villages and specialist clinics to promote audiology services
• Coordinating referral communications with referrers
• Assisting with local marketing initiatives and community engagement

Kenntnisse

Customer service

Communication

Organisational skills

Microsoft Word

Microsoft Excel

Reception experience

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Client Advisor / Customer Service Officer

Enhance Hearing Care Pty Ltd – Campbelltown NSW

Enhance Hearing Care
Campbelltown NSW
Full-Time Opportunity

Enhance Hearing Care is a family-owned, independent audiology practice dedicated to providing exceptional, patient-centred hearing healthcare. As our practice continues to grow, we are seeking a friendly, motivated and customer-focused Customer Service Advisor to join our team.

This is an exciting opportunity for someone who enjoys helping people, building meaningful relationships and delivering outstanding customer service. You will play an important role in creating a positive experience for our patients, supporting them throughout their hearing healthcare journey, and helping them feel welcomed, informed and cared for.

The ideal candidate will have excellent communication and organisational skills, a proactive approach to problem-solving, and a genuine passion for helping others. Experience in customer service, administration or healthcare would be highly regarded, along with the confidence to communicate professionally with patients, healthcare professionals and the wider community.

About the Role

Clinic Administration Responsibilities

• Welcoming and assisting patients in a professional and caring manner
• Managing appointments and maximising clinician diaries
• Handling phone and email enquiriesProcessing payments and Medicare claims
• General administrative support including stock management & follow up calls
• Ensure the clinic environment is well-maintained and upholds high professional standards
• Other general duties as needed within the clinic
• Visiting local GP's, Age care, retirement villages and specialist clinics to introduce and promote our audiology services
• Building and maintaining professional relationships with referrers
• Coordinating referral communications
• Assisting with local marketing initiatives and community engagement

About You

• Previous experience in reception, administration, or healthcare preferred
• Proficiency in Microsoft Office (Word and Excel) preferred
• Confident communicator with strong interpersonal skills
• Comfortable engaging with medical professionals in a professional manner
• Well-presented, proactive, and self-motivated
• Strong organisational skills and attention to detail
• Ability to work independently and manage time effectively
• Valid driver’s licence (preferred)

What We Offer

• Supportive and friendly team environment
• Opportunity to grow into a business development or practice management pathway
• Flexible full-time or part-time options
• Exposure to both clinical administration and healthcare relationship management