Atlassian Learning Architect for Customer Enablement

ServiceRocket; Victoria; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

ServiceRocket is seeking a Crew Member Learning Solutions Specialist to drive customer engagement through tailored learning and certification experiences. You will build training plans, engage with customers, and track learning progress from onboarding to maturity.

You will collaborate with content developers, account teams, and training partners to deliver high-impact learning experiences, quantify ROI, and continuously improve education programs.

Qualifications

• 3+ years of experience in customer-facing roles (Customer Education, Scaled Success, or Training) with a track record of building high-value relationships in a B2B SaaS environment.
• 3+ years of technical experience with tools and customers that required training support.
• Strong ability to design learning journeys and deliver engaging, data-driven sessions.

Responsibilities

• Consult and partner with customers to assess needs and skill gaps using interviews and product usage data.
• Design customized learning journeys with the right mix of courses, workshops, and documentation.
• Lead end-to-end delivery of live learning activities and adapt sessions in real time.

Skills

Facilitation agility

Client mastery

Program management

Adult learning foundations

Founding mindset

Communication

Tools

Jira

Confluence

JSM

Job description

ServiceRocket is seeking a Crew Member Learning Solutions Specialist to drive customer engagement through tailored learning and certification experiences. You will build training plans, engage with customers, and track learning progress from onboarding to maturity.

You will collaborate with content developers, account teams, and training partners to deliver high-impact learning experiences, quantify ROI, and continuously improve education programs.