Strategic Atlassian Solutions Architect (Hybrid/Remote)

ServiceRocket; Launceston; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways program

Generous monthly allowances

Generous PTO

Job summary

ServiceRocket in Australia seeks a Solutions Architect to be the strategic anchor for enterprise customers, shaping roadmaps, architecture, and trusted-advisor relationships within the Atlassian ecosystem.

You will lead cross-functional teams, design robust integrations, and guide change management while expanding opportunities across domains such as governance, ITSM, and software development.

Qualifications

• 5+ years as an Atlassian technical consultant, solutions architect, or pre-sales role.
• Experience guiding customers through significant technology and process change, including change management strategy.
• Experience mentoring other consultants or architects.
• Experience delivering Atlassian solutions with audit trails, RBAC, and governance workflows.
• Deep expertise in Enterprise Strategy & Planning, Enterprise Service Management, World-Class Software Development, or Cloud Migration.
• Multiple Atlassian certifications are highly desirable.

Responsibilities

• Deliver strategic solution roadmap discussions aligning customer objectives with Atlassian capabilities and AI enhancements.
• Map customer initiatives to KPIs showing how Atlassian's System of Work drives outcomes.
• Act as a trusted advisor to stakeholders across technical and leadership teams.
• Set a compelling vision for productive futures and drive adoption of new technologies.
• Identify and cultivate opportunities for additional products and services within customer organizations.
• Participate in strategic sales, proposals, and ongoing account planning and growth.
• Collaborate on roadmaps, define system architecture, and oversee enterprise-scale deployments.
• Guide customers through architectural decisions and implementation strategies for long-term value.
• Advise on change management necessary for adoption of new tech and processes.
• Prototype app innovations and custom solutions with product and engineering teams.
• Design reusable architectural assets and contribute to ServiceRocket IP including webinars and demos.

Skills

Relationship Building

Strategic Thinking

Communication & Storytelling

Architectural Expertise

Governance & Compliance Awareness

ITSM Maturity

Co-delivery Collaboration

Tools

Atlassian Integrations

AWS

Azure

SSO / Identity Management

APIs

Job description

ServiceRocket in Australia seeks a Solutions Architect to be the strategic anchor for enterprise customers, shaping roadmaps, architecture, and trusted-advisor relationships within the Atlassian ecosystem.

You will lead cross-functional teams, design robust integrations, and guide change management while expanding opportunities across domains such as governance, ITSM, and software development.