Assistant Venue Manager — Fast-Paced FOH Leader (Torquay)

Cunextseason; Torquay; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Meals during shifts

Staff discount

Job summary

Cunextseason in Torquay, Victoria, is seeking an Assistant Venue Manager to join our front of house team. You will lead a busy FOH operation in a 400-seat craft brewery, ensuring exceptional guest experiences while mentoring staff.

Join a passionate hospitality team, manage reservations, and support opening/closing procedures. The role requires versatility across hosting, expediting, and bartending with a focus on guest satisfaction and team culture.

Qualifications

• Proven experience in a fast-paced venue environment.
• High-volume, fast-paced bar, host and pass experience is essential.
• Familiarity with POS systems.
• Exceptional verbal communication skills.
• A genuine passion for the hospitality industry.
• Demonstrated leadership abilities, motivating and guiding staff to exceed expectations.
• Strong team-building and cultural enhancement skills.
• In-depth industry knowledge and insight.
• Proactive approach to resolving conflicts.
• Valid VIC Responsible Service of Alcohol certification.
• Flexibility to work varied shifts, including days, evenings, weekends, and public holidays.

Responsibilities

• Demonstrate proficiency in high-volume, fast-paced bar, hosting, and expediting services.
• Lead and develop the FOH Team, nurturing their skills and growth.
• Perform various service roles as needed, including hosting, expediting, and bartending.
• Monitor and manage reservations to optimize guest satisfaction.
• Facilitate opening and closing procedures as required.
• Ensure timely completion of daily and nightly FOH tasks.
• Uphold company standards, policies, and procedures during shifts.
• Serve as a point of escalation for customer issues, complaints, and inquiries, ensuring exceptional customer satisfaction.
• Foster a cohesive team culture that promotes collaboration and excellence.

Skills

Fast-paced venue experience

Bar/Host experience

POS systems

Verbal communication

Hospitality passion

Leadership

Team-building

Industry knowledge

Conflict resolution

VIC RSA certification

Flexible shifts

Job description

Cunextseason in Torquay, Victoria, is seeking an Assistant Venue Manager to join our front of house team. You will lead a busy FOH operation in a 400-seat craft brewery, ensuring exceptional guest experiences while mentoring staff.

Join a passionate hospitality team, manage reservations, and support opening/closing procedures. The role requires versatility across hosting, expediting, and bartending with a focus on guest satisfaction and team culture.