Assistant Venue Manager (Microbrewery) – Torquay

Cunextseason; Torquay; Ibrido; AUD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Meals during shifts

Staff discount

Descrizione del lavoro

Cunextseason in Torquay, Victoria, is seeking an Assistant Venue Manager to join our front of house team. You will lead a busy FOH operation in a 400-seat craft brewery, ensuring exceptional guest experiences while mentoring staff.

Join a passionate hospitality team, manage reservations, and support opening/closing procedures. The role requires versatility across hosting, expediting, and bartending with a focus on guest satisfaction and team culture.

Competenze

• Proven experience in a fast-paced venue environment.
• High-volume, fast-paced bar, host and pass experience is essential.
• Familiarity with POS systems.
• Exceptional verbal communication skills.
• A genuine passion for the hospitality industry.
• Demonstrated leadership abilities, motivating and guiding staff to exceed expectations.
• Strong team-building and cultural enhancement skills.
• In-depth industry knowledge and insight.
• Proactive approach to resolving conflicts.
• Valid VIC Responsible Service of Alcohol certification.
• Flexibility to work varied shifts, including days, evenings, weekends, and public holidays.

Mansioni

• Demonstrate proficiency in high-volume, fast-paced bar, hosting, and expediting services.
• Lead and develop the FOH Team, nurturing their skills and growth.
• Perform various service roles as needed, including hosting, expediting, and bartending.
• Monitor and manage reservations to optimize guest satisfaction.
• Facilitate opening and closing procedures as required.
• Ensure timely completion of daily and nightly FOH tasks.
• Uphold company standards, policies, and procedures during shifts.
• Serve as a point of escalation for customer issues, complaints, and inquiries, ensuring exceptional customer satisfaction.
• Foster a cohesive team culture that promotes collaboration and excellence.

Conoscenze

Fast-paced venue experience

Bar/Host experience

POS systems

Verbal communication

Hospitality passion

Leadership

Team-building

Industry knowledge

Conflict resolution

VIC RSA certification

Flexible shifts

Descrizione del lavoro

ATTENTION employees: Please DO NOT send your profiles to employers who create job ads unless you meet the minimum experience requirements, can obtain necessary work permits / visas, and are genuinely interested in the position. If you do not have a profile you will need to create one.

Job Title:

Country

Australia

State:

Victoria

City:

Start Date:

ASAP

2 years

Includes employee housing?

No

The position is

Full time

Important details about this position

Come work and surf in Torquay, the Surf Capital of Australia and home of the iconic Bells Beach.We are excited to welcome a passionate and dedicated Assistant Venue Manager to our Front of House Team. If you have a keen eye for detail, thrive in a fast-paced environment, and are committed to delivering exceptional guest experiences, we want you on our team!

About Us:

Our Brewery, located in Torquay, is a 400 seat craft brewery with a focus on delivering an exceptional customer experience through our food, beverage and service offering.

Role Overview:

As a Assistant Venue Manager you will join the core management team, collaborating closely to create an outstanding guest experience and foster a positive and motivated work environment for our staff.

Key Responsibilities:

• Demonstrate proficiency in high-volume, fast-paced bar, hosting, and expediting services.
• Lead and develop the FOH Team, nurturing their skills and growth.
• Perform various service roles as needed, including hosting, expediting, and bartending.
• Monitor and manage reservations to optimize guest satisfaction.
• Facilitate opening and closing procedures as required.
• Ensure timely completion of daily and nightly FOH tasks.
• Uphold company standards, policies, and procedures during shifts.
• Serve as a point of escalation for customer issues, complaints, and inquiries, ensuring exceptional customer satisfaction.
• Foster a cohesive team culture that promotes collaboration and excellence.

Qualifications and Skills:

• Proven experience in a fast-paced venue environment.
• High-volume, fast-paced bar, host and pass experience is essential.
• Familiarity with POS systems.
• Exceptional verbal communication skills.
• A genuine passion for the hospitality industry.
• Demonstrated leadership abilities, motivating and guiding staff to exceed expectations.
• Strong team-building and cultural enhancement skills.
• In-depth industry knowledge and insight.
• Proactive approach to resolving conflicts.
• Valid VIC Responsible Service of Alcohol certification.
• Flexibility to work varied shifts, including days, evenings, weekends, and public holidays.

Benefits:

• Competitive salary package.
• Enjoy meals during your shifts.
• Take advantage of a generous staff discount.

Surf / Sail / kitesurf,General hospitality