Bistro Duty Manager

Torquay Hotel; Torquay; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Torquay Hotel, a popular Surf Coast destination, is seeking an enthusiastic Bistro Supervisor to lead our 250-seat restaurant. You will be on the floor during service, mentor staff and ensure smooth, high-quality dining experiences for locals and visitors alike.

Reporting to management, you’ll oversee shifts, manage bookings and guest flow, control labour costs and foster a customer-first culture. Experience in hospitality and strong leadership are essential; available for nights, weekends,

Qualifications

• Experience in hospitality, preferably in a supervisory or management role.
• Strong leadership skills and a genuine passion for developing and supporting a team.
• The ability to confidently manage busy restaurant services in a fast-paced environment.
• Excellent food and beverage knowledge and a strong understanding of full-service restaurant operations.
• Great communication and relationship-building skills, with a customer-first approach.

Responsibilities

• Leading and supervising restaurant shifts to ensure efficient, high-quality service.
• Being hands-on during service, supporting the floor and bar teams as required.
• Managing restaurant bookings, guest arrivals and the smooth flow of service.
• Supervising, supporting and motivating staff to perform at their best.
• Communicating effectively with front-of-house, kitchen and management teams.
• Handling customer feedback and resolving issues professionally.
• Ensuring service standards, venue procedures and presentation are consistently maintained.
• Assisting with opening and closing procedures, including cash handling.
• Helping manage labour and operational costs while delivering excellent customer experiences.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Job description

Join the team at one of the Surf Coast's favourite destination venues!

The Torquay Hotel has transformed into a leading destination venue on the Victorian Surf Coast. With a strong focus on quality food, beverages and entertainment, we are proud to be a thriving, year-round operation that welcomes locals and visitors alike.

With a rich heritage and an important place in the heart of the Torquay community, our hotel continues to evolve while staying true to what makes a great pub.

We're looking for an enthusiastic, experienced Bistro Supervisor to join our team and help lead our busy 250-seat restaurant. This is a fantastic opportunity for someone who loves hospitality, enjoys leading a team and wants to take the next step in their career.

What we're looking for

Are you a hands-on hospitality professional who thrives in a busy environment? Do you enjoy bringing a team together, delivering great customer experiences and keeping service running smoothly?

We'd love to hear from you if you have:

Experience in hospitality, preferably in a supervisory or management role.

Strong leadership skills and a genuine passion for developing and supporting a team.

The ability to confidently manage busy restaurant services in a fast-paced environment.

Excellent food and beverage knowledge and a strong understanding of full-service restaurant operations.

Great communication and relationship-building skills, with a customer-first approach.

The ability to think on your feet, solve problems and remain calm under pressure.

A positive, hands-on attitude and a genuine passion for the hospitality industry.

Key responsibilities

Reporting to the venue's management team, you will play an important role in the day-to-day running of our restaurant, including:

Leading and supervising restaurant shifts to ensure efficient, high-quality service.

Being hands-on during service, supporting the floor and bar teams as required.

Managing restaurant bookings, guest arrivals and the smooth flow of service.

Supervising, supporting and motivating staff to perform at their best.

Communicating effectively with front-of-house, kitchen and management teams.

Handling customer feedback and resolving issues professionally.

Ensuring service standards, venue procedures and presentation are consistently maintained.

Assisting with opening and closing procedures, including cash handling.

Helping manage labour and operational costs while delivering excellent customer experiences.

The role

This is a hands-on supervisory position suited to someone who enjoys being on the floor, leading by example and taking ownership of a busy service.

Hospitality is what we do, and we love creating a great atmosphere for both our customers and our team. We work hard, support each other and take pride in delivering memorable experiences.

Availability to work nights, weekends, public holidays and throughout the busy Christmas / New Year summer period is essential.

What's in it for you?

You'll be joining Taylor Group, an established hospitality group operating The Torquay Hotel, The Grovedale Hotel and Barwon Heads Hotel.

We believe in looking after our people and creating opportunities for them to grow. You'll have the chance to develop your leadership skills, work alongside an experienced management team and build your career within a supportive hospitality group.

Most importantly, you'll be part of a team that takes pride in its venue, its people and its place in the local community.

Ready to take the next step in your hospitality career?

If you're passionate about hospitality, enjoy leading a team and want to be part of a busy, welcoming venue, we’d love to hear from you.