Store Manager: Lead Premium Guest Experience & Growth

Koko Black Premium Pty Ltd; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive culture

40% team discount

Career growth

Central Melbourne locations

Job summary

Koko Black Group is seeking expressions of interest for a Store Manager role in Melbourne CBD. Join our leadership team in the heart of Melbourne’s retail scene and help deliver unforgettable guest experiences.

You will lead from the floor, coach a passionate team, drive commercial outcomes, and maintain premium service standards across iconic locations.

Qualifications

• Leadership experience in retail, hospitality or food service.
• Strong customer service mindset and premium guest experience.
• Proven ability to coach and develop a team.
• Comfortable working in fast-paced environments.

Responsibilities

• Lead from the floor to deliver exceptional guest service.
• Coach, develop and support a passionate team.
• Drive commercial outcomes from service standards to stock and sales.
• Maintain visual and operational excellence.
• Bring a hands-on attitude and positivity to leadership.

Skills

Leadership experience

Customer service

People management

Hospitality

Job description

🍫 Expressions of Interest – Store Manager | Melbourne CBD

Koko Black Group is growing and so is our leadership team in the heart of Melbourne’s CBD.

We’re on the lookout for expressions of interest from passionate, experienced retail leaders who are ready to make an impact. Whether you're currently in a Store Manager role or ready to step up, this is your opportunity to be part of something truly special.

✨ Why Join Koko Black?

• Supportive team culture – where people come first
• 40% team member discount – because chocolate is part of the job
• Genuine career growth – we grow our leaders from within
• Central Melbourne locations – iconic sites, great foot traffic, premium experience

👑 About the Role

We’re building a team of values-led leaders who are committed to delivering unforgettable experiences for our guests and inspiring high-performing teams every day.

As part of our Melbourne CBD leadership team, you’ll:

• Lead from the floor to deliver exceptional guest service
• Coach, develop and support a passionate team
• Drive commercial outcomes – from service standards to stock and sales
• Maintain visual and operational excellence
• Bring strong availability, a hands-on attitude, and a love for hospitality

💼 About You

• You have leadership experience in retail, hospitality or food service
• You’re confident managing operations, people and performance
• You’re energised by a fast-paced environment
• You bring positivity, initiative, and team-first thinking
• You know the power of premium customer service – and how to lead it

🚀 Ready to Express Interest?

We’d love to hear from you. Submit your expression of interest!