Assistant Rostering Coordinator

Concept Care Disability Solutions Pty; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training and professional发展

Career progression and mentoring

Supportive team environment

Job summary

Concept Care Disability Solutions Pty is seeking an Assistant Rostering Coordinator for our NSW service area, located in Gregory Hills. This full-time role involves coordinating staff rosters and responding to roster changes while maintaining high-quality support delivery.

You will work closely with rostering and operations teams, ensure shifts are filled efficiently, and participate in an on-call roster. Strong organisation and communication skills are essential for success in a fast-paced,

Qualifications

• Current NDIS Worker Screening Check is required.
• Current Working with Children Check (WWCC).
• Current National Police Check.
• Current Australian Driver’s Licence.
• Reliable motor vehicle with comprehensive insurance.
• Experience in rostering, scheduling, disability services, healthcare or customer service is preferred but not essential.

Responsibilities

• Assist with the preparation and maintenance of staff rosters.
• Coordinate shift allocations and support day-to-day roster changes.
• Respond promptly to cancellations and arrange suitable replacement staff.
• Liaise with support workers, participants, families and internal departments.
• Maintain accurate records within rostering and client management systems.
• Ensure rostering practices align with NDIS requirements and organisational policies.
• Assist with workforce planning to ensure adequate staffing levels.
• Participate in a rotating on-call roster outside standard business hours.
• Provide administrative support to the rostering and operations team as required.

Skills

Organisational skills

Time management

Multitasking

Verbal and written communication

Attention to detail

Problem solving

MS Office

Rostering software

Client management systems

Tools

Rostering software

Client management systems

MS Office

Job description

Job Description

Assistant Rostering Coordinator

Location: Gregory Hills, NSW

Employment Type: Full-Time

Hours: Monday to Friday (Rotating Roster) + Participation in an On-Call Roster

Salary: $70,000 per annum + Superannuation

Join Concept Care – Make a Difference Every Day

At Concept Care, we are passionate about empowering people with disability to live their best lives. As a leading NDIS registered provider, we deliver high-quality support services across Sydney, specialising in complex care, high-intensity supports, behaviour support, and community participation.

We are seeking a motivated and organised Assistant Rostering Coordinator to join our growing team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to ensuring participants receive safe, consistent, and person-centred support.

About the Role

Working closely with our Rostering Coordinators and operational team, you will assist in coordinating staff rosters, responding to roster changes, and ensuring shifts are filled efficiently while maintaining exceptional service delivery.

This role requires excellent communication, strong organisational skills, and the ability to remain calm under pressure while balancing multiple priorities.

Key Responsibilities

• Assist with the preparation and maintenance of staff rosters.
• Coordinate shift allocations and support day-to-day roster changes.
• Respond promptly to cancellations and arrange suitable replacement staff.
• Liaise professionally with support workers, participants, families, and internal departments.
• Maintain accurate records within rostering and client management systems.
• Ensure rostering practices align with NDIS requirements and organisational policies.
• Assist with workforce planning to ensure adequate staffing levels.
• Participate in a rotating on-call roster outside standard business hours.
• Provide administrative support to the rostering and operations team as required.

About You

To be successful in this role, you will have:

• Excellent organisational and time management skills.
• The ability to multitask and prioritise competing demands.
• Strong verbal and written communication skills.
• High attention to detail and excellent problem-solving abilities.
• Confidence using Microsoft Office and computer-based rostering systems.
• A positive, professional, and team-focused attitude.
• Previous experience in rostering, scheduling, disability services, healthcare, or customer service is highly regarded but not essential.

Essential Requirements

• Current NDIS Worker Screening Check.
• Current Working with Children Check (WWCC).
• Current National Police Check.
• Current Australian Driver’s Licence.
• Reliable motor vehicle with comprehensive insurance.

Why Join Concept Care?

At Concept Care, our people are at the heart of everything we do. We value teamwork, respect, and continuous improvement, and we invest in our employees’ success.

We offer:

• Full-time permanent employment.
• Competitive salary of $70,000 + Superannuation.
• Comprehensive on-the-job training and ongoing support. Ongoing professional development and career progression opportunities. A supportive and collaborative team environment
• Hands-on mentoring from experienced rostering and operations professionals.
• The opportunity to make a meaningful difference in the lives of people living with disability every day.