NDIS Service Coordinator | Rostering & Administration

Ambition Health Group; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Ambition Health Group is seeking a highly organised Rostering Officer to coordinate rosters for disability, aged care and community services. You will manage allocations based on worker availability, qualifications and client needs, ensuring safe service delivery and clear communication with families and internal teams.

The role emphasizes accuracy, confidentiality and collaboration across operations, HR, finance and clinical teams, with a focus on continuous improvement and predictable

Qualifications

• Minimum two years' experience in rostering, scheduling, workforce coordination or service coordination.
• Experience in disability, aged care, healthcare, community services or a similar environment.
• Understanding of NDIS, SIL, aged care, Support at Home, RAC or community-based services.
• Experience using rostering, CRM or workforce management systems.
• Excellent organisational and time-management skills.
• Strong attention to detail and a commitment to accurate documentation.
• The ability to identify risks, understand your decision-making boundaries and escalation appropriately.
• Strong written and verbal communication skills.
• The ability to remain calm, professional and solutions-focused when priorities change.
• A client-focused and person-centred approach.
• The ability to work collaboratively across clinical, operational, HR, finance and support teams.
• A commitment to confidentiality, privacy, compliance and safe service delivery.

Responsibilities

• Building, maintaining and publishing accurate client and participant rosters.
• Coordinating staffing across NDIS, SIL, aged care, RAC, community nursing, TAC, DVA, WorkSafe, NIISQ and privately funded services.
• Matching workers based on verified availability, location, preferences, qualifications, screening and approved competencies.
• Responding promptly to cancellations, staff call-ins, missed shifts, late arrivals and urgent coverage requirements.
• Identifying and escalating roster gaps, fatigue risks, excessive travel, overtime and other potential safety or operational concerns.
• Maintaining continuity of care by supporting consistent worker allocations wherever possible.
• Communicating roster changes professionally with clients, families, representatives, support workers, nurses and internal stakeholders.
• Maintaining accurate roster records, shift notes, cancellation records and escalation documentation.
• Identifying workforce capacity issues and recurring rostering trends and contributing to practical process improvements.
• Supporting accurate information for payroll, billing, funding utilisation and operational planning.
• Participating in team handovers, operational reviews and continuous improvement activities.

Skills

Rostering

Scheduling

Workforce coordination

Disability care

Healthcare

Tools

Rostering software

CRM

Workforce management systems

Job description

Ambition Health Group (AHG)
Location: Werribee
Employment type: Full time (Mon-Fri)
Salary: $60,000 - $70,000

Make a difference through safe, reliable and people-focused rostering

Ambition Health Group is seeking an organised, responsive and solutions-focused Rostering Officer to join our team.

This is a key coordination role responsible for building and maintaining safe, accurate and efficient rosters across AHG's disability, aged care, community nursing and other service streams.

You will play an important role in ensuring clients and participants receive consistent, reliable services while supporting our workforce with clear communication, practical coordination and accurate scheduling.

About the role

As our Rostering Officer, you will coordinate worker allocations against approved service requirements, using current information relating to worker availability, qualifications, client preferences, service requirements and authorised clinical or operational requirements.

Working closely with Operations, Clinical, Intake, Accommodation, Support at Home, HR, Finance, Quality, Risk and Compliance teams, you will help ensure the right people are scheduled for the right services at the right time.

Your responsibilities will include:

• Building, maintaining and publishing accurate client and participant rosters.

• Coordinating staffing across NDIS, SIL, aged care, RAC, community nursing, TAC, DVA, WorkSafe, NIISQ and privately funded services.

• Matching workers based on verified availability, location, preferences, qualifications, screening and approved competencies.

• Responding promptly to cancellations, staff call‑ins, missed shifts, late arrivals and urgent coverage requirements.

• Identifying and escalating roster gaps, fatigue risks, excessive travel, overtime and other potential safety or operational concerns.

• Maintaining continuity of care by supporting consistent worker allocations wherever possible.

• Communicating roster changes professionally with clients, families, representatives, support workers, nurses and internal stakeholders.

• Maintaining accurate roster records, shift notes, cancellation records and escalation documentation.

• Identifying workforce capacity issues and recurring rostering trends and contributing to practical process improvements.

• Supporting accurate information for payroll, billing, funding utilisation and operational planning.

• Participating in team handovers, operational reviews and continuous improvement activities.

A role with clear boundaries and support

At AHG, we recognise that effective rostering requires clear accountability.

You will coordinate within approved systems, processes and delegations. Clinical decisions, employment and credential verification, expenditure approvals and other management decisions remain with the appropriately authorised functions.

About you

We are looking for someone who is highly organised, calm under pressure and genuinely enjoys coordinating people, information and competing priorities.

You will ideally have:

• Minimum two years' experience in rostering, scheduling, workforce coordination or service coordination.

• Experience in disability, aged care, healthcare, community services or a similar environment.

• An understanding of NDIS, SIL, aged care, Support at Home, RAC or community-based services.

• Experience using rostering, CRM or workforce management systems.

• Excellent organisational and time-management skills.

• Strong attention to detail and a commitment to accurate documentation.

• The ability to identify risks, understand your decision-making boundaries and escalation appropriately.

• Strong written and verbal communication skills.

• The ability to remain calm, professional and solutions-focused when priorities change.

• A client-focused and person-centred approach.

• The ability to work collaboratively across clinical, operational, HR, finance and support teams.

• A commitment to confidentiality, privacy, compliance and safe service delivery.

Why join Ambition Health Group?

At AHG, your work directly contributes to the quality and continuity of services experienced by our clients and participants.

You will have the opportunity to work across a diverse range of service environments while collaborating with experienced operational, clinical and support teams.

We value:

• Safe and person-centred service delivery

• Clear accountability and escalation

• Respectful communication

• Accurate and reliable systems

• Teamwork and collaboration

• Continuous improvement

• A positive experience for both clients and employees

Ambition Health Group is committed to providing a safe, respectful and inclusive environment for clients, participants and employees.