Rostering Coordinator / Allocations Officer

Relative Care; Gosford; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Supportive environment

Exposure to multiple services

Meaningful work

Job summary

Relative Care Home Support Services Pty Ltd is seeking an organized Rostering Coordinator / Allocations Officer to coordinate and maintain efficient rosters across Aged Care Support at Home and NDIS services. The role ensures clients receive reliable, safe support from matched workers.

You will manage planned and unplanned roster changes, staff availability and service scheduling while focusing on continuity of care and quality service delivery. After-hours roster involvement may be required.

Qualifications

• Experience in rostering, allocations and scheduling within care services.
• Ability to coordinate staff for Aged Care Support at Home and NDIS services.
• Strong communication with clients, workers and care team.

Responsibilities

• Develop, coordinate and maintain efficient staff rosters for Aged Care and NDIS services.
• Allocate skilled support workers to clients based on needs, location and availability.
• Promote continuity of care by maintaining consistent allocations.
• Coordinate planned and unplanned shift replacements, including illness and leave.
• Respond promptly to urgent roster changes to minimize disruption.
• Monitor unfilled shifts and ensure services are covered.
• Maintain staff availability, hours, leave and scheduling restrictions.
• Communicate roster changes clearly with clients and workers.
• Escalate concerns regarding missed services or client safety when needed.
• Maintain rostering records within Relative Care systems.

Skills

Rostering

Allocations

Scheduling

Workforce coordination

Aged care

NDIS services

Microsoft Office

Tools

Rostering software

Job description

Rostering Coordinator / Allocations Officer

Relative Care Home Support Services Pty Ltd is seeking an organized, proactive and client-focused Rostering Coordinator / Allocations Officer to join our team.

This role is responsible for coordinating and maintaining efficient daily and ongoing rosters across our Aged Care Support at Home and NDIS services, ensuring clients receive reliable, safe and consistent support from appropriately matched workers.

You will coordinate services including personal care, domestic assistance, social support, community access, transport, in-home support and other community-based services delivered by Relative Care.

As a key point of contact between clients, support workers and the wider care team, you will manage planned and unplanned roster changes, staff availability, shift replacements and service scheduling while maintaining a strong focus on continuity of care, client preferences and quality service delivery.

The successful candidate will be highly organized, confident working in a fast-paced environment and capable of responding calmly and effectively when priorities change.

About the Role

Relative Care Home Support Services Pty Ltd is seeking an organized, proactive and client-focused Rostering Coordinator / Allocations Officer to join our team.

This role is responsible for coordinating and maintaining efficient daily and ongoing rosters across our Aged Care Support at Home and NDIS services, ensuring clients receive reliable, safe and consistent support from appropriately matched workers.

You will coordinate services including personal care, domestic assistance, social support, community access, transport, in-home support and other community-based services delivered by Relative Care.

As a key point of contact between clients, support workers and the wider care team, you will manage planned and unplanned roster changes, staff availability, shift replacements and service scheduling while maintaining a strong focus on continuity of care, client preferences and quality service delivery.

The successful candidate will be highly organized, confident working in a fast-paced environment and capable of responding calmly and effectively when priorities change.

Key Responsibilities

Your responsibilities will include:

• Develop, coordinate and maintain efficient daily and ongoing staff rosters across Relative Care's Aged Care Support at Home and NDIS services.
• Allocate appropriately skilled and suitable support workers to clients based on client needs, preferences, location, availability, qualifications, competencies and service requirements.
• Promote continuity of care by maintaining consistent support worker allocations wherever reasonably possible.
• Coordinate planned and unplanned shift replacements, including staff illness, leave, cancellations and changes in client requirements.
• Respond promptly to urgent roster changes and service requests to minimize disruption to clients.
• Monitor unfilled shifts and take proactive action to ensure scheduled services are appropriately covered.
• Maintain accurate information regarding staff availability, working hours, leave and scheduling restrictions.
• Communicate roster changes clearly and promptly with clients, support workers and relevant members of the care team.
• Liaise with Care Partners/Care Coordinators regarding changes in client needs, preferences or circumstances that may affect service delivery.
• Respond professionally to support worker enquiries, availability changes and roster concerns.
• Communicate with clients, family members and representatives regarding scheduled services where appropriate.
• Ensure client preferences, service requirements and relevant support instructions are accurately reflected when allocating workers.
• Escalate concerns relating to missed services, client safety, worker suitability, incidents or changes in client circumstances to the appropriate Care Partner/Care Coordinator or manager.
• Monitor workforce utilization and identify opportunities to improve roster efficiency while maintaining quality and continuity of care.
• Roster in line with the SCHADS Award, including broken shifts, sleepovers, minimum breaks and overtime implications.
• Assist with coordinating services for new clients and changes to existing service schedules.
• Maintain accurate and up-to-date rostering and scheduling records within Relative Care's systems.
• Support effective communication between the Rostering, Care Management and operational teams.
• Maintain confidentiality and handle client and employee information appropriately.
• Participate in after-hours or emergency rostering arrangements where required by the position.
• Contribute to continuous improvement in rostering, workforce coordination and client service delivery.
• Liaise with support workers to track and update their compliance documents.
• Participating in an after-hours phone roster, including evenings and weekends, to assist with urgent staffing changes, participant cancellations and shift coverage when required.

About You

We are looking for someone who is highly organized, responsive and genuinely committed to providing excellent service to clients and support workers.

You will ideally have:

• Previous experience in rostering, allocations, scheduling, workforce coordination, aged care, disability services, community care or a similar service environment.
• Experience working within Aged Care, Support at Home or NDIS services will be highly regarded.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to manage multiple competing priorities.
• Strong verbal and written communication skills.
• A professional and respectful approach when communicating with older people, people with disability, families and support workers.
• Strong problem-solving skills and the ability to make timely decisions when roster changes occur.
• Ability to remain calm and organized when managing urgent or unexpected staffing issues.
• Ability to work independently while contributing effectively within a collaborative team.
• Strong computer literacy and confidence learning and using rostering, client management and workforce management systems.
• Intermediate to advanced Microsoft Office skills.
• Understanding of confidentiality, privacy and professional boundaries.
• A current Australian Driver License.
• A current National Police Check, or willingness to obtain one.
• Ability to meet applicable worker screening and employment requirements relevant to the services delivered by Relative Care.

What We Offer

At Relative Care, we recognize that our employees are central to the quality of services we provide.

We offer:

• The opportunity to join a growing provider delivering both Aged Care Support at Home and NDIS services.
• A supportive and collaborative working environment.
• Competitive remuneration based on experience and qualifications.
• Exposure to different areas of community care operations and service coordination.
• Meaningful work that directly contributes to the independence, safety and wellbeing of older Australians and people with disability.

About Relative Care

Relative Care Home Support Services Pty Ltd is a community care provider supporting older Australians and people with disability to live safely, independently and with dignity in their own homes and communities.

We provide a range of Aged Care Support at Home and NDIS services, including personal care, domestic assistance, social support, community access, transport and other individualized in-home and community-based supports.

Our approach is centered on the individual. We recognize that each client has different goals, preferences, routines, cultural backgrounds and support requirements, and we aim to provide services that promote choice, independence, dignity, safety and wellbeing.

Our Rostering and Allocations team plays an important role in achieving this by ensuring clients receive reliable services from appropriately matched workers and by supporting effective communication between clients, support workers and the wider Relative Care team.

Relative Care Home Support Services Pty Ltd is committed to providing safe, respectful and inclusive services and maintaining a workforce that supports the rights, dignity and wellbeing of the people we serve.