Client Rostering Specialist

RGIT Australia; City of Parramatta; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Direct client impact

Collaborative team environment

Rostering expertise

Job summary

All About Caring is seeking an experienced Client Rostering Specialist in NSW to coordinate rosters for Support Workers and ensure reliable, consistent client services.

Reporting to the Rostering Manager, you will manage forward and in-day rostering, respond to service changes and monitor workforce capacity while maintaining accurate records in Visual Care.

Qualifications

• At least five years of rostering, administration or team leadership experience.
• Experience in disability support or aged care is required.
• Strong customer service and communication skills.
• Excellent attention to detail and record-keeping.
• Current NDIS Worker Screening Check.
• Experience using Visual Care or similar rostering system is highly regarded.

Responsibilities

• Coordinate forward and in-day rostering.
• Match suitably skilled Support Workers to client services.
• Respond to roster changes, leave, absences and urgent coverage.
• Monitor workforce capacity, overtime and Unable to Cover services.
• Maintain accurate client and Support Worker information in Visual Care.
• Coordinate buddy shifts, onboarding and training requirements.
• Communicate service changes to clients, carers and workers.
• Document cancellations, variations, feedback and adverse events.
• Participate in a rotational after-hours coordination roster.

Skills

Rostering

Administration

Team leadership

Tools

Visual Care

Job description

Full-time Permanent Experienced

Posted 14 Sep 2026

Description

All About Caring is seeking an experienced and organised Client Rostering Specialist to coordinate Support Worker rosters and help ensure clients receive reliable, consistent support.

Reporting to the Rostering Manager, you will manage forward and in-day rostering, respond to service changes, monitor workforce capacity and maintain accurate information in Visual Care. You will work closely with clients, carers, Support Workers and internal teams to ensure services are appropriately staffed and changes are communicated promptly.

Key Responsibilities

• Coordinate forward and in-day rostering
• Match suitably skilled Support Workers to client services
• Respond to roster changes, leave, absences and urgent coverage requirements
• Monitor workforce capacity, overtime and Unable to Cover services
• Maintain accurate client and Support Worker information in Visual Care
• Coordinate buddy shifts, onboarding and training requirements
• Communicate service changes to clients, carers and Support Workers
• Document cancellations, variations, feedback and adverse events
• Participate in a rotational after-hours coordination roster

About you

You will bring:

• At least five years’ experience in rostering, administration or a team leader role
• Experience in disability support or aged care
• Strong customer service and communication skills
• Excellent attention to detail and record-keeping
• The ability to prioritise and remain calm under pressure
• A collaborative, practical and solutions-focused approach
• A current NDIS Worker Screening Check
• Experience using Visual Care or a similar rostering system will be highly regarded.

Why join All About Caring:

• Make a direct contribution to reliable client services
• Join a collaborative and customer-focused team
• Use your rostering expertise in a meaningful role
• Contribute to improved workforce planning and service delivery

Company Overview

At All About Caring, we are dedicated to making a positive impact on the lives of individuals with disabilities. We believe in providing compassionate care, fostering independence, and promoting inclusivity within our community. Join our team of dedicated professionals and be a part of something truly meaningful.