Rostering Coordinator

JustForU Baby Products Pvt. Ltd.; City of Melbourne; Hybrid; AUD 73,000 - 77,000; Full time

Benefits offered by this job

ShiftCare training

Hybrid work arrangement

Supportive team environment

Job summary

Just for u Care in Melbourne is seeking a Rostering Coordinator to join a close-knit team. You’ll manage daily rosters in ShiftCare, matching carers to clients by skills, availability and continuity of care, ensuring timely coverage.

You’ll handle last-minute changes, answer client and carer inquiries, and collaborate with Care Consultants on new starts and service changes. A strong eye for detail and a calm, solution-focused approach are essential.

Qualifications

• Rostering, scheduling or coordination experience in home care, aged care, NDIS or community services
• Highly organized with strong attention to detail
• Calm and solution-focused when things change quickly
• Warm, clear communicator on the phone
• Comfortable learning new software (ShiftCare experience a bonus)
• Understanding of SCHADS Award is an advantage
• Care work experience is a bonus; moving from care work to an office role is welcomed

Responsibilities

• Build and maintain rosters in ShiftCare, matching carers to clients by skills, availability, preferences and continuity of care
• Fill open shifts and manage last-minute changes, cancellations and absences
• Answer calls and enquiries from clients, families and carers in a friendly, professional way
• Keep carer availability and client details accurate and up to date
• Work with Care Consultants on new client starts and service changes
• Follow SCHADS Award and compliance requirements when building rosters
• Check timesheets and shift data to support accurate payroll
• Escalate complex issues to the Rostering Team Leader and contribute ideas to improve how we work

Skills

Rostering coordination experience

Highly organized

Calm under pressure

Warm communication

Tools

ShiftCare

Job description

Match carers with clients and make a real difference every day

Work on our new ShiftCare rostering platform

About us

Just for u Care is a Melbourne-based, government-approved in-home care provider. We deliver personal care, dementia care and Support at Home services for older Australians, alongside NDIS disability supports. Our clients rely on us to send the right carer, at the right time, every time, and our rostering team is at the centre of that.

About the role

As a Rostering Coordinator, you’ll be part of a small, close-knit rostering team, reporting to our Rostering Team Leader. Your focus is the day-to-day roster: making sure every client gets the right carer at the right time, and keeping things running smoothly when plans change. You’ll have the support and guidance of an experienced team leader, so you can focus on doing great rostering.

We’re also recruiting a Rostering Team Leader at the same time. If you have rostering leadership experience, take a look at that ad too.

What you’ll do

Build and maintain rosters in ShiftCare, matching carers to clients by skills, availability, preferences and continuity of care

Fill open shifts and manage last-minute changes, cancellations and absences

Answer calls and enquiries from clients, families and carers in a friendly, professional way

Keep carer availability and client details accurate and up to date

Work with Care Consultants on new client starts and service changes

Follow SCHADS Award and compliance requirements when building rosters

Check timesheets and shift data to support accurate payroll

Escalate complex issues to the Rostering Team Leader and contribute ideas to improve how we work

About you

Rostering, scheduling or coordination experience, ideally in home care, aged care, NDIS or community services

Highly organised, with strong attention to detail

Calm and solution-focused when things change quickly

Warm, clear communicator on the phone

Comfortable learning new software (ShiftCare experience a bonus)

Understanding of the SCHADS Award is an advantage

Care work experience is a bonus. If you’ve been a carer and want to move into the office, we’d love to hear from you.

What we offer

$73,000 – $77,000 + super, depending on experience

4 days in the office and 1 day working from home each week after training

Training on ShiftCare and support from an experienced team leader

A supportive, values-driven team where your work directly affects people’s lives