rostering and workforce coordinator

Priority Disability Care Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Priority Disability Care Australia is seeking an experienced Rostering and Workforce Coordinator for our Western Sydney team. The role focuses on managing complex rosters, coordinating support workers and ensuring staffing coverage across services in a fast-paced NDIS environment.

Applicants must have direct NDIS rostering experience, excellent communication and organisation skills, and the ability to work independently with minimal supervision.

Qualifications

• Direct NDIS rostering experience is required.
• Strong understanding of NDIS operations and support worker scheduling.
• Experience managing complex rosters, shift changes, staff availability and service coverage.

Responsibilities

• Develop, maintain and coordinate staff rosters in line with participant needs and service agreements.
• Manage complex rosters, shift allocations, and respond to last-minute changes.
• Identify and resolve staffing gaps and unplanned absences promptly.
• Coordinate support workers to ensure consistent service delivery and appropriate workforce coverage.
• Communicate roster changes to staff, participants and internal teams.

Skills

NDIS rostering

Workforce coordination

Staff scheduling

Communication

Time management

Education

HR / Admin qualification

Tools

ShiftCare

Rostering systems

Job description

About Priority Disability Care Australia

Priority Disability Care Australia (PDCA) is an established NDIS provider committed to innovation, collaboration and delivering high-quality disability support services. The organisation focuses on enhancing service delivery through creative programs, strategic partnerships and strong advocacy efforts.

PDCA is dedicated to breaking down barriers faced by people with disability and promoting an inclusive, accessible community where participants are supported to achieve their goals. Our team values fresh ideas, teamwork, accountability and a genuine commitment to positive social impact.

About the Role

PDCA is urgently seeking an experienced Rostering and Workforce Coordinator to join our team in Western Sydney.

This is a full-time, on-site position suited to a candidate with direct NDIS rostering experience who can confidently manage complex rosters, coordinate support workers and ensure appropriate staffing coverage across services.

The successful candidate must be able to work independently, respond efficiently to last-minute changes and maintain accurate rostering records in a fast-paced NDIS environment, with minimal training required.

Key Responsibilities

• Develop, maintain and coordinate staff rosters in line with participant needs, service agreements and operational requirements.
• Manage complex rosters, shift allocations, staff availability and last-minute changes.
• Identify and resolve staffing gaps, shift conflicts and unplanned absences promptly.
• Coordinate support workers to ensure consistent service delivery and appropriate workforce coverage.
• Communicate roster changes and scheduling updates to support workers, participants and internal teams.
• Monitor staff availability, leave requests and shift coverage requirements.
• Maintain accurate rostering records and update workforce management systems.
• Use workforce data to identify trends, improve scheduling efficiency and support operational decision-making.
• Assist with recruitment coordination, staff onboarding administration and basic HR processes.
• Support the administration of staff entitlements and scheduling-related requirements.
• Ensure rostering practices align with relevant NDIS operational requirements and organisational policies.
• Contribute to continuous improvement in workforce planning and service delivery.

Direct NDIS rostering experience is mandatory. Applications without previous NDIS rostering experience will not be considered.

The successful candidate must demonstrate:

1. Previous hands‑on experience in NDIS rostering and workforce coordination.
2. A strong understanding of NDIS operations and support worker scheduling.
3. Experience managing complex rosters, shift changes, staff availability and service coverage.
4. Excellent communication, organisation and time‑management skills.
5. The ability to work independently and manage competing priorities in a fast‑paced environment.
6. Strong attention to detail and the ability to resolve rostering issues efficiently.
7. Proficiency in office software and rostering or workforce management systems.

Desirable Skills and Experience

• Experience using ShiftCare or similar NDIS rostering software.
• Previous recruitment and staff coordination experience.
• Experience assisting with onboarding, HR administration and staff entitlements.
• Relevant qualifications in human resources, business administration, community services or a related field.

What We Are Looking For

We are looking for a reliable, proactive and experienced professional who can hit the ground running with minimal training. The ideal candidate will understand the demands of NDIS service delivery and be confident managing competing priorities while maintaining clear communication with staff and stakeholders.