Ndis Service Coordinator: Rostering, Intake & Compliance

Aus Care Community Services; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging benefits

Not-for-Profit benefits

Job summary

Forward Ability Support in Sydney’s Newington area is seeking an experienced Rostering Coordinator to manage rosters for Personal Support Workers delivering in-home and community services. You will be the first contact for clients, ensuring service continuity, compliance and staff wellbeing, with after-hours on-call and return-to-work planning as part of a collaborative team.

Join our not-for-profit team committed to improving lives, offering hybrid work options and salary packaging benefits to

Qualifications

• Minimum 2 years rostering experience in disability or community services.
• Experience using rostering software – ShiftCare a bonus.
• High level written and verbal communication skills.
• Working knowledge of SCHADS Award and applicable conditions/NDIS requirements.
• NDIS Worker Screening Check or willingness to obtain one.

Responsibilities

• Act as the first point of contact for clients and families regarding rostering and service delivery.
• Develop and maintain rosters to ensure appropriate coverage and continuity of services.
• Liaise with clients, families and PSWs to accommodate individual needs and preferences.
• Respond to last-minute absences, cancellations and urgent rostering requirements.
• Participate in recruitment of Personal Support Workers.
• Ensure rosters comply with the SCHADS Award, Fair Work requirements and NDIS requirements.
• Coordinate brokered care and liaise with external agencies as required.
• Work collaboratively with clinical, client services, payroll, finance and People & Culture teams.
• Maintain accurate roster and service delivery records.
• Contribute to improvements in rostering systems and processes.
• Participate in after-hours handover and provide on-call support when required.
• In consultation with the Work Health and Safety Business Partner, ensure appropriate return to work schedules

Skills

Rostering experience

Communication

NDIS experience

SCHADS knowledge

Conflict resolution

After-hours flexibility

Tools

ShiftCare

Job description

Job Description

• Full-time, 12-month fixed-term contract – maternity leave cover
• 9am-5pm, Monday to Friday
• Based in Newington with Hybrid work options
• Salary packaging benefits available – Increase your take home pay

Who are we?

Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.

The Opportunity

We are seeking an experienced Rostering Coordinator to manage and maintain effective rosters for Personal Support Workers providing in-home and community support.

As the first point of contact for clients regarding rostering and service delivery, you will ensure client needs are met while maintaining service continuity, compliance and staff wellbeing.

Key responsibilities

• Act as the first point of contact for clients and families regarding rostering and service delivery.
• Develop and maintain rosters to ensure appropriate coverage and continuity of services.
• Liaise with clients, families and PSWs to accommodate individual needs and preferences.
• Respond to last-minute absences, cancellations and urgent rostering requirements.
• Participate in recruitment of Personal Support Workers.
• Ensure rosters comply with the SCHADS Award, Fair Work requirements and NDIS requirements.
• Coordinate brokered care and liaise with external agencies as required.
• Work collaboratively with clinical, client services, payroll, finance and People & Culture teams.
• Maintain accurate roster and service delivery records.
• Contribute to improvements in rostering systems and processes.
• Participate in after-hours handover and provide on-call support when required.
• In consultation with the Work Health and Safety Business Partner, ensure appropriate return to work schedules

About You

You will be offered the right support to excel in this role, but we would love to see that you have:

• Minimum 2 years’ rostering experience, preferably in disability or community services.
• Experience using rostering software – ShiftCare a bonus.
• High level communication skills, both written and verbal
• High level problem solving skills including conflict resolution
• Ability to work with people who come from diverse cultural backgrounds
• Experience working with NDIS clients and diverse communities.
• Working knowledge of SCHADS Award and applicable conditions/requirements
• Flexibility to work after hours when required.
• NDIS Worker Screening Check, or willingness to obtain one

Why Join Forward and BrightSky?

At Forward and BrightSky, your work has purpose. We’re a passionate team driven by a shared vision—to create a brighter, more inclusive future for the spinal cord injury community. When you join us, you’ll experience:

• Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
• Flexible Work Options: Work from our Newington office Tuesday and Wednesday, then remaining days at home.
• Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment.
• Great Location: Work from our Newington office – well-connected by public transport and offering convenient parking.
• Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
• Extra Leave Benefits: As a permanent employee, you’ll receive 2 days of paid Forward Leave annually, 1 Picnic Day, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.

Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and a Nationally Coordinated Criminal History Check.