Assistant Project Officer – Housing Response Centre (Flexible)

NSW Department of Communities and Justice; Sydney; Presencial; AUD 103.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Descripción de la vacante

As an Assistant Project Officer with the Housing Response Centre in Liverpool, you will contribute to the design and implementation of projects that improve service delivery and outcomes for clients and staff. You will support information sharing, resource development and policy implementation within Homes NSW, aligned with the directorate’s responsibilities.

You will work within a 24/7 rostered shift environment, collaborating with Service Managers and Project Officers to drive service

Formación

• Ability to meet tight deadlines in a multi-priority environment with stakeholders.
• Experience maintaining project-related reports and registers to ensure accountability and data integrity.
• Communicate efficiently and demonstrate thorough knowledge of the services.
• Ability to work autonomously and as part of a team.
• Ability to roster shifts in a 24/7 Response Centre.
• Building or maintenance experience is beneficial, but not essential.

Responsabilidades

• Provide information and answer questions efficiently on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

Conocimientos

Project coordination

Report writing

Stakeholder communication

Autonomous work

Time management

Descripción del empleo

As an Assistant Project Officer with the Housing Response Centre in Liverpool, you will contribute to the design and implementation of projects that improve service delivery and outcomes for clients and staff. You will support information sharing, resource development and policy implementation within Homes NSW, aligned with the directorate’s responsibilities.

You will work within a 24/7 rostered shift environment, collaborating with Service Managers and Project Officers to drive service