Assistant Project Officer

Department: Housing Response Centre; Liverpool; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Challenging career

Flexible environment

Competitive pay

Training and development

Health & Wellbeing and EAP

Job summary

The Department: Housing Response Centre in Liverpool NSW is seeking an Assistant Project Officer to join the service team supporting staff and clients. You will help design and implement projects aligned with directorate responsibilities to improve service delivery and outcomes.

You will work with service managers to coordinate activities, provide advice on Homes NSW policy, prepare correspondence, and assist with process improvements and escalations.

Qualifications

• Ability to meet tight deadlines in a multi-stakeholder environment.
• Experience maintaining project reports and registers for accountability.
• Communicate effectively and demonstrate thorough knowledge of the services.
• Able to work autonomously and as part of a team.

Responsibilities

• Provide information and answer questions on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans to achieve outcomes.
• Work with Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

Skills

Deadline management

Reports & registers

Clear communication

Autonomous & teamwork

Job description

Department: Housing Response Centre – Liverpool NSW

$102,936 - $113,579 a year

1d ago , from Department of Communities and Justice NSW

Talent Pool creation for future Ongoing and Temporary roles

• Talent Pool only
• Location: Liverpool
• Clerk Grade 5/6, Salary $102,936 - $113,579 pa, plus employer’s contribution to superannuation and annual leave loading

Your role

As an Assistant Project Officer, you will be part of a service team supporting the Housing Response Centre (HRC) in delivering quality service to its clients and staff. You will support the design and implementation of a range of projects, in line with the directorate’s responsibilities, which improve HRC service delivery or operations and contribute to better outcomes for individuals, families, groups and communities.

What you’ll do

The Assistant Project Officer works within a team who plays a key role in supporting staff, stakeholders and service delivery teams by providing expert advice, coordinating activities, driving service improvements and helping resolve complex enquiries.

• Provide information and answer questions efficiently on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision‑making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

What we’re looking for

• Ability to meet tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Experience maintaining project related reports and registers to ensure accountability and integrity of data.
• Communicate effectively and demonstrate a thorough knowledge of the services.
• Ability to work well autonomously and as part of a team.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

Sunday, 15th November 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Caressa Kemp on ***************@homes.nsw.gov.au or (02) 9765 3***.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 *** or ***************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity