Assistant Project Officer

NSW Department of Communities and Justice; Liverpool; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Competitive pay and conditions

Flexible, autonomous work environment

Training and development opportunities

Job summary

NSW Department of Communities and Justice – Liverpool NSW is seeking an Assistant Project Officer to join the Housing Response Centre, supporting project design and delivery to improve service outcomes for clients, staff and communities.

You will work in a team to provide expert advice, coordinate activities and drive improvements, ensuring tasks align with directorate responsibilities and project plans are delivered on time and to standard.

Qualifications

• Ability to meet tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Experience maintaining project related reports and registers to ensure accountability and integrity of data.
• Communicate effectively and demonstrate a thorough knowledge of the services.
• Ability to work well autonomously and as part of a team.

Responsibilities

• Provide information and answer questions efficiently on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

Skills

Meeting tight deadlines

Project reporting

Communication

Autonomous teamwork

Job description

NSW Department of Communities and Justice – Liverpool NSW

Talent Pool creation for future Ongoing and Temporary roles

• Talent Pool only
• Location: Liverpool
• Clerk Grade 5/6, Salary $102,936 - $113,579 pa, plus employer's contribution to superannuation and annual leave loading

Your role

As an Assistant Project Officer, you will be part of a service team supporting the Housing Response Centre (HRC) in delivering quality service to its clients and staff. You will support the design and implementation of a range of projects, in line with the directorate's responsibilities, which improve HRC service delivery or operations and contribute to better outcomes for individuals, families, groups and communities.

What you'll do

The Assistant Project Officer works within a team who plays a key role in supporting staff, stakeholders and service delivery teams by providing expert advice, coordinating activities, driving service improvements and helping resolve complex enquiries.

• Provide information and answer questions efficiently on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

What we're looking for

• Ability to meet tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Experience maintaining project related reports and registers to ensure accountability and integrity of data.
• Communicate effectively and demonstrate a thorough knowledge of the services.
• Ability to work well autonomously and as part of a team.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close Sunday, 15th November 2026 at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Caressa Kemp on ***************@homes.nsw.gov.au or (02) 9765 3***.

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 *** or ***************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook:

www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience