Assistant Project Officer - Flexible, Impactful Housing Roles

Department: Housing Response Centre; Liverpool; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Challenging career

Flexible environment

Competitive pay

Training and development

Health & Wellbeing and EAP

Job summary

The Department: Housing Response Centre in Liverpool NSW is seeking an Assistant Project Officer to join the service team supporting staff and clients. You will help design and implement projects aligned with directorate responsibilities to improve service delivery and outcomes.

You will work with service managers to coordinate activities, provide advice on Homes NSW policy, prepare correspondence, and assist with process improvements and escalations.

Qualifications

• Ability to meet tight deadlines in a multi-stakeholder environment.
• Experience maintaining project reports and registers for accountability.
• Communicate effectively and demonstrate thorough knowledge of the services.
• Able to work autonomously and as part of a team.

Responsibilities

• Provide information and answer questions on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans to achieve outcomes.
• Work with Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

Skills

Deadline management

Reports & registers

Clear communication

Autonomous & teamwork

Job description

The Department: Housing Response Centre in Liverpool NSW is seeking an Assistant Project Officer to join the service team supporting staff and clients. You will help design and implement projects aligned with directorate responsibilities to improve service delivery and outcomes.

You will work with service managers to coordinate activities, provide advice on Homes NSW policy, prepare correspondence, and assist with process improvements and escalations.