Assistant Project Officer

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Job summary

As an Assistant Project Officer with the Housing Response Centre in Liverpool, you will contribute to the design and implementation of projects that improve service delivery and outcomes for clients and staff. You will support information sharing, resource development and policy implementation within Homes NSW, aligned with the directorate’s responsibilities.

You will work within a 24/7 rostered shift environment, collaborating with Service Managers and Project Officers to drive service

Qualifications

• Ability to meet tight deadlines in a multi-priority environment with stakeholders.
• Experience maintaining project-related reports and registers to ensure accountability and data integrity.
• Communicate efficiently and demonstrate thorough knowledge of the services.
• Ability to work autonomously and as part of a team.
• Ability to roster shifts in a 24/7 Response Centre.
• Building or maintenance experience is beneficial, but not essential.

Responsibilities

• Provide information and answer questions efficiently on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

Skills

Project coordination

Report writing

Stakeholder communication

Autonomous work

Time management

Job description

Housing Response Centre

• Talent Pool only
• Location: Liverpool
• Clerk Grade 5/6, Salary $102,936 - $113,579 pa, plus employer’s contribution to superannuation and annual leave loading
• Rostered Shift work in a 24/7 Response Centre

Talent Pool creation for future Ongoing and Temporary roles

• Talent Pool only
• Location: Liverpool
• Clerk Grade 5/6, Salary $102,936 - $113,579 pa, plus employer’s contribution to superannuation and annual leave loading
• Rostered Shift work in a 24/7 Response Centre

Your role

As an Assistant Project Officer, you will be part of a service team supporting the Housing Response Centre (HRC) in delivering quality service to its clients and staff. You will support the design and implementation of a range of projects, in line with the directorate’s responsibilities, which improve HRC service delivery or operations and contribute to better outcomes for individuals, families, groups and communities.

What You’ll Do

• Provide information and answer questions efficiently on Homes NSW policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform Homes NSW policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

What We’re Looking For

• Ability to meet tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Experience maintaining project related reports and registers to ensure accountability and integrity of data.
• Communicate efficiently and demonstrate a thorough knowledge of the services.
• Ability to work well autonomously and as part of a team.
• Ability to do rostered shifts in a 24/7 Response Centre.
• Building or Maintenance experience is beneficial, but not essential.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Download the role description.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Chloe Iskafi on [e-mail] or [phone].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Syvonne Pereira on 0498 091 786 or [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Applications close Sunday, 15th November 2026 at 11:59pm AEST.